Oncology Patient Experience Coordinator

US Oncology Network-wide Career Opportunities; Longview (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The US Oncology Network’s Texas Oncology clinic in Longview is seeking a Patient Services Coordinator to support the Oncology Department. The role offers full-time hours, with standard weekday schedules and responsibilities including patient greeting, intake, scheduling, and front-desk duties.

Ideal candidates have a high school diploma, receptionist experience, and proficiency with MS Office; Sr level candidates require 5 years of front medical office experience with insurance forms and

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms. No more than five high level duties.

Skills

Receptionist experience

MS Office

Customer service

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

The US Oncology Network’s Texas Oncology clinic in Longview is seeking a Patient Services Coordinator to support the Oncology Department. The role offers full-time hours, with standard weekday schedules and responsibilities including patient greeting, intake, scheduling, and front-desk duties.

Ideal candidates have a high school diploma, receptionist experience, and proficiency with MS Office; Sr level candidates require 5 years of front medical office experience with insurance forms and