Oncology Medical Assistant: Nurse Navigation & Care Coordination

The Cancer & Hematology Centers; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Cancer & Hematology Centers in Grand Rapids, MI, seeks a Medical Assistant (MA) – Oncology Nurse Navigation Support to work with Nurse Navigators, providing clinical, administrative, and coordination support across the cancer care continuum, focusing on diagnosis, treatment, and follow-up.

You will serve as a liaison among patients, families, and the multidisciplinary team to reduce barriers to care, improve the patient experience, and ensure timely progression through care pathways, with

Qualifications

• High School diploma or GED required.
• Graduate of accredited Medical Assistant program.
• Certification (CMA, CCMA, RMA) or certification eligible, preferred.
• Two years of work experience in similar job or work environment, oncology and nurse navigation preferred.
• Familiarity with oncology workflows and terminology.
• Proficiency with electronic medical records (EMR).

Responsibilities

• Assist Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments (chemotherapy, radiation, surgery) and follow up visits.
• Track patients through established care pathways, ensuring timely progression from diagnosis to treatment.
• Conduct patient outreach related to appointments, missed visits, and care plan follow-up.
• Identify and communicate barriers to care, including transportation, insurance, scheduling, psychosocial concerns to the Nurse Navigator.
• Perform and support clerical and administrative duties to ensure efficient navigation workflows, including answering and routing phone calls, scheduling and confirming appointments, managing referral/records requests, preparing patient packets, scanning/faxing documents, and maintaining accuracy of tasks and inbox activities in the EMR.
• Functions as a team member by expanding responsibilities as directed by management to facilitate optional workflow within the cancer center.

Skills

Organizational skills

Communication

Interpersonal skills

Oncology workflows

EMR proficiency

Team coordination

Education

High School diploma or GED

Medical Assistant program

Certification eligible (CMA/CCMA/RMA)

Tools

EMR systems

Job description

The Cancer & Hematology Centers in Grand Rapids, MI, seeks a Medical Assistant (MA) – Oncology Nurse Navigation Support to work with Nurse Navigators, providing clinical, administrative, and coordination support across the cancer care continuum, focusing on diagnosis, treatment, and follow-up.

You will serve as a liaison among patients, families, and the multidisciplinary team to reduce barriers to care, improve the patient experience, and ensure timely progression through care pathways, with