Oncology Concierge Technician

Onco360 Oncology Pharmacy; Village of New Hyde Park (NY); On-site; Full time

Job summary

Onco360 Pharmacy seeks an Oncology Concierge Technician to assist in dispensing specialty medications and providing support to patients and healthcare providers. This role offers professional growth opportunities in a supportive environment focused on improving the lives of cancer patients and their communities. A starting salary of $26/hr, alongside comprehensive benefits, underscores Onco360's commitment to its employees.

Benefits

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Floating Holiday

Referral Incentive

Paid Life and disability insurance

Qualifications

• 1+ years pharmacy experience required.
• Previous experience in pharmacy preferred.
• Licensed/registered Oncology Concierge Technician required.

Responsibilities

• Assist pharmacists in daily workflow and dispensing specialty medications.
• Communicate with patients and healthcare providers to resolve issues.
• Maintain compliance with pharmacy laws and safety standards.

Skills

Pharmacy or healthcare-related knowledge

Knowledge of pharmacy terminology

Basic math and analytical skills

Intermediate typing/keyboarding skills

Education

High School Diploma or GED

Certified Oncology Concierge Technician (PTCB)

Job description

Are you someone looking for professional career growth?Onco360 Pharmacy is looking for anOncology Concierge Technicianfor our Pharmacy located in New Hyde Park, NY.

Work Hours: Monday-Friday 11:30am - 8pm EST.

**Starting salary at $26/hr**We also offer quarterly incentive bonuses.

We offer a variety of benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Floating Holiday
• Referral Incentive
• Paid Life, and short & long-term disability insurance

The Oncology Concierge Technician will assist pharmacists, technician leads, supervisors, and managers in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions. They will ensure all assigned tasks are completed daily.

• Practices first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
• Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates etc.
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning Experience

• Required: High School Diploma or GED, licensed/registered Oncology Concierge Technician or as required by state law, Previous Experience in Pharmacy
• Desired: Certified Oncology Concierge Technician (PTCB), specialty pharmacy experience

Work Experience

• Required: 1+ years pharmacy experience
• Desired: 3+ years pharmacy experience

Skills/Knowledge

• Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
• Desired: Specialty pharmacy experience

Licenses/Certifications

• Required: Registration with Board of Pharmacy as required by state law
• Desired: Certified Oncology Concierge Technician (PTCB)
• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time- management skills

Who is Onco360?

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.