Onboarding & Training Coordinator (Franchise Support)

Servpro Industries, Inc.; Midlothian (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

401(k)

Paid holidays

Paid time off

Training & development

Job summary

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking a Training Coordinator in Midlothian, VA to help grow and strengthen a franchise team. You will ensure properly trained employees meet SERVPRO® procedures and deliver high-quality results in fire and water restoration services.

Ideal candidates bring at least one year of business experience in training/onboarding, strong communication skills, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Minimum of one year of business experience, preferably in training/onboarding.
• Knowledge of current business software technologies.
• Excellent customer service, administrative, and verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Self-motivated and able to work independently.
• Driver’s License and clean driving record.

Responsibilities

• Administer paperwork for new hires, ensuring quality onboarding.
• Onboard and train new hires by following SERVPRO® standard processes.
• Assign assets to new hires and track in HRIS system.
• Conduct training in accordance with SERVPRO® standard processes.
• Support coordination of on-site training for employees.
• Renew all employee training on a consistent basis.
• Perform technology setup, protection, and tracking.
• Facilitate continuing education training and classes.

Skills

Verbal and written communication

Organizational skills

Self-motivated

Driver's License

Customer service

Administrative skills

Tools

HRIS system

Job description

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking a Training Coordinator in Midlothian, VA to help grow and strengthen a franchise team. You will ensure properly trained employees meet SERVPRO® procedures and deliver high-quality results in fire and water restoration services.

Ideal candidates bring at least one year of business experience in training/onboarding, strong communication skills, and the ability to manage multiple tasks with attention to detail.