Onboarding Supervisor

nc; North Carolina; Hybrid; USD 50,000 - 88,000; Full time

Job summary

North Carolina Department of Health and Human Services (DHHS) is seeking an Onboarding/Offboarding Supervisor to lead the Employee Life Cycle Team handling hire, transfer, promotion and separation actions across NCDHHS using Workday and the Integrated HR Payroll System.

You will supervise specialists, ensure compliance with Form I-9 processes, and support accurate employee records in a hybrid-telework environment with weekly onsite hours.

Qualifications

• Bachelor’s degree in HR or related field (or equivalent combination of education and experience).
• Experience with onboarding/offboarding life cycle management and HR processes.
• Knowledge of I-9 and E-Verify procedures is beneficial.

Responsibilities

• Supervise onboarding specialists in daily tasks, performance management, training, and workflow coordination.
• Oversee all I-9 verification activities and ensure compliance with federal regulations.
• Review complex I-9 cases and ensure timely resolution.
• Monitor E-Verify submissions and maintain proper documentation.
• Develop, update, and maintain onboarding SOPs for consistency and regulatory compliance.
• Guide new hires during remote onboarding from pre-boarding through Day 1.
• Collaborate with HRIS teams to ensure data accuracy across systems.
• Track onboarding metrics and generate reports to identify trends and risks.
• Assist HR and Legal during audits or investigations related to I-9 or onboarding records.
• Ensure team members have resources, technology, and guidance to stay productive.
• Lead regular team meetings and quality reviews to reinforce compliance and service excellence.

Skills

Federal & State HR laws

Relationship building

Communication skills

Education

Bachelor's degree in HR or related field

HS diploma or GED + 3 years HR experience

Job description

Agency

Division

Job Classification Title

Agency HR Consultant I (NS)

Position Number

Grade

NC13

About Us

North Carolina State Government is one of the state's largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website.

Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

Description of Work

The Onboarding/Offboarding Supervisor oversees the Employee Life Cycle Team responsible for end-to-end life cycle for NCDHHS employees using Workday and the Integrated Human Resources Payroll System. The life cycle will include hire actions for new hires, transfers, promotions and separations across NCDHHS. The role will also have strong focus on ensuring accurate and compliant completion of Form I-9 and employment eligibility verification including, but not limited to, timely case response follow-up sent to the Office of State Human Resources (OSHR) from USCIS regarding Form I-9 completions submitted from NCDHHS. Supervise offboarding specialists and ensure consistent and compliant offboarding processes for all departing employees. Oversee collection and processing of required documents during offboarding, ensuring proper closure of employment records.

Key Responsibilities:

• Supervise and support onboarding specialists in daily tasks, performance management, training, and workflow coordination.
• Oversee all I-9 verification activities, ensuring compliance with federal regulations and internal audit standards.
• Review and approve complex or exception I-9 cases, correcting errors and ensuring timely resolution.
• Monitor E-Verify submissions and ensure proper documentation and closure.
• Develop, update, and maintain onboarding standard operating procedures (SOPs) to ensure consistency and regulatory compliance.
• Provide guidance to new hires during remote onboarding, ensuring a positive experience from pre-boarding through Day 1.
• Partner with HRIS teams to ensure employee data is accurate, timely, and aligned across systems.
• Track onboarding metrics and create reports to identify trends, process improvement opportunities, and compliance risks.
• Collaborate with HR and Legal teams during internal audits or external investigations related to I-9 or onboarding records.
• Ensure team members are equipped with proper resources, technology, and guidance to be effective and productive.
• Lead regular team meetings and quality reviews to reinforce compliance, consistency, and customer service excellence.

Knowledge Skills and Abilities/Management Preferences

Salary Range $50,088-$87,654

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

Basic to working knowledge in the interpretation and application of federal laws and State HR laws, policies and practices governing HR

Ability to establish and maintain effective working relationships with others; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making recommendations and/or decisions within delegated level of authority.

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Posting closes at 11:59 p.m. the night before the end date

About the DHHS Division of Human Resources: The DHHS Division of Human Resources is responsible for strategic and tactical human capital management within DHHS including compliance with all federal and state rules and regulations affecting employee relations, recruitment/selection, job evaluation, salary administration, benefits, workers compensation, safety, and core staff development.

Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

• Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree, typically in Human Resources or related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and 3 years of progressive experience in Human Resources; or equivalent combination or education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.