Onboarding Specialist (Bilingual English/Spanish)

RouteOne; Phoenix (AZ); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Flexible spending accounts

Paid time off

Paid holidays

Tuition reimbursement

Job summary

RouteOne is seeking an Onboarding Specialist to drive dealer and Integrated Partner engagement, coordinating onboarding, activation of services, and system training across a national dealer market.

The role supports multiple Integrated Partners and requires building strong relationships, ensuring exceptional customer experiences, and maintaining accurate records. A bachelor’s degree and 0–2 years of experience are preferred, with Salesforce/Jira knowledge a plus.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Proficient in Microsoft Office products including Word, PowerPoint, Excel, Outlook, Teams, Visio.

Responsibilities

• Lead the Dealer Onboarding Experience by coordinating onboarding with internal teams and partners to ensure an exceptional customer experience.
• Contact automotive dealerships nationwide to configure RouteOne functionality based on Partner requirements.
• Develop launch reports and monitor activities; escalate blockers to dealer sales teams and Partners.
• Support administrative tasks related to field activities, such as onboarding-related troubleshooting and issue resolution.
• Build relationships and maintain customer satisfaction by addressing needs and following through on commitments.

Skills

Microsoft Office

Communication skills

Presentation skills

Education

Bachelor’s degree

Tools

Salesforce

Jira

Job description

The Onboarding Specialist will communicate, grow, build, and raise awareness of RouteOne services and our Integrated Partner Programs among RouteOne’s dealer customer base. This new role, within RouteOne’s Sales organization, will play a critical role in driving dealer and Integrated Partner engagement and utilization of RouteOne’s platform by supporting our Integrated Partners’ Go-to-Market requirements, new dealer onboarding, activation of services and system training.

This position will serve as a Full-Time role supporting multiple Integrated Partners and a national dealership market.

Remote, Arizona, Colorado, Michigan, Nevada, Oregon, Washington

Job Requirements

Lead the Dealer Onboarding Experience:

• Collaborate with internal support personnel, sales teams, and RouteOne Integrated Partners to coordinate and execute all aspects of new dealer onboarding, ensuring an exceptional customer experience.
• Contact automotive dealerships nationwide to configure RouteOne functionality based on Integrated Partner’s program requirements
• Become an expert on dealership processes and indirect finance through internal training programs.
• Identify and report on dealer conversion opportunities.
• Maintain records of dealership contacts and activities.

Support The Partner Onboarding Experience

• Support the execution of RouteOne Integrated Partners’ account strategies, meeting all timeline metrics for each account with a customer-centric approach.
• Work closely with Sales, Customer Solutions, and Integrated Partners to gather and maintain a thorough understanding and documentation of each Integrated Partner’s requirements to ensure dealer onboarding requirements are met and dealer participation agreements are completed in accordance with Go-Live dates.
• Develop launch reports, track and monitor activities, and elevate blockers or delays to dealer sales teams and Integrated Partners.
• Support administrative and operational tasks related to field activities, such as integration or onboarding related troubleshooting and issue resolution.

Develop and maintain exceptional customer satisfaction.

• “Be the voice of the customer”
• Identify and report obstacles preventing dealer or Integrated Partner satisfaction or utilization
• Recommend actions to minimize or eliminate dissatisfiers; and
• Respond to Dealer and Integrated Partner needs and follow through on commitments/deliverables.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

• Basic knowledge of dealership systems and new digital retail technologies, credit processes, and B2C eCommerce solutions.
• General understanding of auto dealer and finance source processes and relationships.

Skills

• Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, Teams, and Visio.

Abilities

• Build relationships both within and across organizations.
• Excellent communication and presentation skills.
• Motivation to work in a customer-first culture, independently and in a team environment.
• Develop and maintain a working understanding of RouteOne products/services.

Other Essential Requirements

• Bachelor’s degree or equivalent experience preferred.
• 0-2 years of experience preferred.
• Salesforce and Jira experience preferred but not required.

The annual base salary range for this position is $65,000 - $90,000. This range represents RouteOne's good faith estimate of compensation at the time of posting. Actual compensation will be determined based on scope and responsibilities of the position, candidate's work experience, education/training, and skill set, as well as market and business considerations. In addition to base salary, this position is eligible for performance-based bonuses. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, tuition reimbursement parental leave, paid time off, and paid holidays. A more detailed description of RouteOne's benefits offerings is available at https://routeone.com/employee-benefits.