Onboarding Specialist

Uscreen; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Uscreen, a leading SaaS company, seeks a mid-level Onboarding Specialist to guide new customers through their onboarding journey and ensure successful adoption of the platform. You will leverage your project management and customer success skills in a remote environment, collaborating closely with cross-functional teams to drive customer satisfaction.

Benefits

Competitive compensation

Flexible, unlimited PTO policy

Generous Work From Home stipend

Flexible parental leave

Co-working space coverage

Qualifications

• 3+ years of experience in Implementation, Customer Success, or Account Management, ideally in SaaS.
• Ability to manage multiple onboarding projects simultaneously with exceptional attention to detail.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for new customers during onboarding and platform launch.
• Deliver training and product education to ensure customers feel confident using the platform.
• Monitor progress and proactively address any blockers or risk factors.

Skills

Project Management

Customer Relationship Building

Communication

Problem Solving

Adaptability

Education

Bachelor's Degree or equivalent experience

Job description

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

As a mid-levelOnboarding Specialist, you will play a critical role in delivering a seamless and empowering experience for new Uscreen customers. From first contact through launch, you’ll guide customers through the onboarding journey, ensuring successful adoption of our platform. You’ll partner closely with crossfunctional teams to coordinate smooth, timely launches for customers with more complex needs ensuring every detail is aligned for success.

In this role, you’ll blend project management, platform expertise, and customer relationship building to ensure a strong foundation for long-term success. This role is ideal for someone who thrives in fast-paced, high-touch environments and is excited to support customers with unique needs.

What you’ll do:

• Serve as the primary point of contact for new customers during their onboarding and platform launch.
• Deliver a proactive and supportive onboarding experience for our high-value and high-touch customers.
• Guide customers step-by-step through platform setup, configuration, and activation.
• Deliver training, product education, and light technical support to ensure customers feel confident using the platform.
• Partner with internal launch stakeholders, including the App Launch and Migrations Teams, to coordinate seamless platform activations—ensuring customer assets, apps, and data are delivered on time, accurately, and aligned with launch expectations.
• Drive adoption and reduce time-to-value by aligning onboarding activities with customer goals and ROI expectations.
• Monitor progress and proactively address any blockers or risk factors that could delay launch or affect customer satisfaction.
• Communicate with your customer portfolio via email, phone, video, and SMS, based on customer preferences and urgency.
• Support internal feedback loops by sharing onboarding insights with product, support, and customer success teams.

What You Bring

• 3+ years of experience in Implementation, Customer Success, or Account Management—ideally in a SaaS environment.
• Proven ability to manage multiple onboarding projects simultaneously with exceptional attention to detail.
• Strong communication and relationship-building skills, with a proactive and customer-first mindset.
• Confidence explaining technical concepts in a simple and approachable way.
• Experience collaborating cross-functionally to execute client deliverables on time.
• Familiarity with platforms related to video hosting, content creation, or digital communities is a bonus.
• High adaptability, sense of urgency, and comfort working remotely.
• Passion for helping customers succeed and a team-player attitude.

Our Commitment to You:

• We will compensate you competitively.
• It’s a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
• 100% Remote – Work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
• Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
• We also offer flexible parental leave.
• Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
• And if WFH is not for you, we’re happy to pay for your coworking space.

️Are you interested in applying?

• Click the “Apply for this position” button
• Fill out the short form and attach your portfolio
• We will review the applications and email candidates who qualify to set up a first-round interview

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.