Onboarding Specialist

Batten Asset Management Company (BAMCo.); Omaha (NE); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off

Birthday Holiday

Retirement Plan

Tuition Reimbursement

Flexible Work Environment

Growth Opportunities

Team Culture

Job summary

BAMCo is seeking a Customer Support Specialist in Omaha, NE, to be the front line of communication with clients. You will build lasting relationships, resolve service issues, and represent the company with professionalism and care.

You’ll work with service and operations teams to ensure client satisfaction, maintain CRM records, and learn new customer-service platforms. A customer-focused mindset and strong communication skills are essential.

Qualifications

• Associate degree or higher in business, communications, or related field.
• Excellent communication skills (verbal and written).
• Strong problem-solving and multitasking abilities.
• Organized, detail-oriented, and self-motivated.
• Comfortable using digital tools and customer support software.
• Experience in a customer service or account support role is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and web portals.
• Resolve service issues and provide timely updates to customers.
• Promote BAMCo’s services to build trust and long-term partnerships.
• Collaborate with service and operations teams to ensure customer satisfaction.
• Maintain accurate customer records and service logs in our CRM.
• Learn and adapt to new technologies and platforms related to customer service.

Skills

Excellent communication skills

Strong problem-solving

Multitasking

Organized & detail-oriented

Comfortable with digital tools

Experience in customer service

Professional, friendly attitude

Education

Associate degree or higher in business/related field

Job description

At BAMCo, we keep America’s trailers on the road—and we’re looking for a skilled and personable Customer Support Specialist to be the front line of communication with our valued clients.

In this role, you’ll build lasting relationships with customers, resolve service issues, and represent our company with professionalism and care. You’ll be part of a team that delivers dependable solutions in fleet maintenance and support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and web portals
• Resolve service issues and provide timely updates to customers
• Promote BAMCo’s services and capabilities to build trust and long-term partnerships
• Collaborate with service and operations teams to ensure customer satisfaction
• Maintain accurate customer records and service logs in our CRM
• Learn and adapt to new technologies and platforms related to customer service

What We’re Looking For

• Associate degree or higher in business, communications, or related field
• Excellent communication skills (verbal and written)
• Strong problem-solving and multitasking abilities
• Organized, detail-oriented, and self-motivated
• Comfortable using digital tools and customer support software
• Experience in a customer service or account support role is preferred
• Professional, friendly, and reliable attitude

Benefits

• Health, Dental, and Life Insurance
• Paid Time Off
• Birthday Holiday
• Retirement Savings Plan
• Level Up Skill Training and Tuition Reimbursement
• Flexible work environment: remote, hybrid, or onsite
• Competitive pay and growth opportunities
• Supportive team culture with real impact
• Opportunity to work with a growing, service-driven company

Locations

Work Arrangement:

Remote, hybrid, or onsite based on candidate qualifications and experience.

• Omaha, NE