Customer Support Specialist

Batten Asset Management Company (BAMCo.); Omaha (NE); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

Birthday holiday

Retirement savings plan

Tuition reimbursement

Flexible work arrangement

Growth opportunities

Team culture

Job summary

BAMCo is seeking a skilled and personable Customer Support Specialist to be the front line of communication with our valued clients. You’ll build lasting relationships, resolve service issues, and represent our company with professionalism and care.

Join a team delivering dependable fleet maintenance and support, collaborate with service and operations, and maintain accurate CRM records while embracing new technologies.

Qualifications

• Associate degree or higher in business, communications, or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Organized, detail-oriented, and self-motivated.
• Proficient with digital tools and customer support software.
• Experience in customer service or account support preferred.

Responsibilities

• Respond to inquiries via phone, email, and web portals.
• Resolve service issues and provide timely updates.
• Promote BAMCo services to build trust and partnerships.
• Collaborate with service and operations teams to ensure satisfaction.
• Maintain accurate customer records and service logs in CRM.
• Learn and adapt to new customer service technologies.

Skills

Communication skills

Problem-solving

Multitasking

Organized

Detail-oriented

Digital tools

Customer service experience

Education

Associate degree or higher in business, communications, or related field

Job description

At BAMCo, we keep America’s trailers on the road—and we’re looking for a skilled and personable Customer Support Specialist to be the front line of communication with our valued clients.

In this role, you’ll build lasting relationships with customers, resolve service issues, and represent our company with professionalism and care. You’ll be part of a team that delivers dependable solutions in fleet maintenance and support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and web portals
• Resolve service issues and provide timely updates to customers
• Promote BAMCo’s services and capabilities to build trust and long-term partnerships
• Collaborate with service and operations teams to ensure customer satisfaction
• Maintain accurate customer records and service logs in our CRM
• Learn and adapt to new technologies and platforms related to customer service

What We’re Looking For

• Associate degree or higher in business, communications, or related field
• Excellent communication skills (verbal and written)
• Strong problem-solving and multitasking abilities
• Organized, detail-oriented, and self-motivated
• Comfortable using digital tools and customer support software
• Experience in a customer service or account support role is preferred
• Professional, friendly, and reliable attitude

Benefits

• Health, Dental, and Life Insurance
• Paid Time Off
• Birthday Holiday
• Retirement Savings Plan
• Level Up Skill Training and Tuition Reimbursement
• Flexible work environment: remote, hybrid, or onsite
• Competitive pay and growth opportunities
• Supportive team culture with real impact
• Opportunity to work with a growing, service-driven company

Locations

• Omaha, NE

Work Arrangement

Remote, hybrid, or onsite based on candidate experience and qualifications