Onboarding Specialist

US Tiger Securities, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an Onboarding Specialist to enhance client experiences in a fast-paced brokerage environment. This role involves guiding new clients through the onboarding process, ensuring compliance with regulatory standards, and collaborating with internal teams for seamless account setups. The ideal candidate will possess strong communication skills, a detail-oriented mindset, and a proactive approach to problem-solving. Join a dynamic team dedicated to providing exceptional service and contribute to improving processes that enhance client satisfaction. If you thrive in a challenging yet rewarding setting, this opportunity is perfect for you.

Benefits

Paid time off

Qualifications

• 1-2 years experience in finance industry required.
• Excellent English communication skills; Mandarin/Cantonese preferred.

Responsibilities

• Guide clients through onboarding, ensuring accurate document collection.
• Verify client information and coordinate account setups.

Skills

Client Communication

Regulatory Compliance

Problem-Solving

Detail-Oriented

Organizational Skills

Proactive Attitude

Interpersonal Skills

Task Management

Education

Bachelor's degree in Business

Bachelor's degree in Finance

Tools

Microsoft Office Products

Job description

Location: 437 Madison Ave, New York, NY 10022

Position Type: Full-time, Monday to Friday

ABOUT THE COMPANY:

US Tiger Securities (USTS) is a New York based full-service brokerage firm. USTS is dedicated to providing excellent and professional investment opportunities to both retail and institutional clients. USTS is the U.S. subsidiary of NASDAQ listed firm, UP Fintech Holdings (TIGR).

Job Summary:

The Onboarding Specialist will be reporting to the Brokerage Services department of USTS. This role will be responsible for managing the onboarding process and questions for new and existing clients and ensuring a smooth and seamless experience. This role involves interacting directly with clients, gathering necessary documentation, and collaborating with various internal teams to ensure compliance and efficient account setup. The ideal candidate will have a strong understanding of Brokerage Service operations, a customer-centric mindset, and the ability to organize and work effectively under pressure in a fast-paced environment.

Responsibilities:

• Client Onboarding: Guide new clients through the entire onboarding process, ensuring that all necessary documents, forms, and account details are collected accurately and timely.
• Account Setup & Verification: Verify client information, validate documentation, and coordinate with internal teams to set up accounts in accordance with firm policies and regulatory requirements.
• Client Communication: Maintain proactive communication with clients throughout the onboarding process, answering inquiries and providing assistance as needed.
• Regulatory Compliance: Ensure all client accounts are compliant with regulatory standards, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other industry regulations.
• Process Improvement: Identify opportunities to enhance the onboarding process, improve client experience, and collaborate with internal stakeholders to implement improvements.
• Collaboration: Work closely with internal teams to resolve any issues or discrepancies that arise during the onboarding process.
• Troubleshooting: Address client concerns and resolve any issues related to documentation, account setup, or service delays in a timely and professional manner.
• Data Management: Maintain accurate records and documentation related to client accounts and ensure that all information is stored securely in accordance with firm policies.

Education Requirements:

• Bachelor's degree in Business, Finance, or related field (preferred).

Qualifications:

• Minimum of 1-2 years of experience working in the finance industry.
• Series 7 preferred (or obtain FINRA Series 7 within 90 days after enrollment).
• Excellent communication skills in English are required.
• Mandarin or Cantonese is preferred.
• Strong verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Must be proactive, self-motivated, detail-oriented, and client service oriented.
• Detail-oriented with excellent organizational, task management, and problem-solving skills.
• Ability to take ownership of client issues and follow up appropriately.
• Familiarity with brokerage account types, regulatory requirements, and KYC/AML guidelines.
• Strong interpersonal skills.
• Ability to work under pressure while maintaining professionalism and accuracy.
• Proficient in Microsoft Office Products (Excel, PowerPoint, Word).

Pay: $60,000.00 - $70,000.00 per year

· Paid time off

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources