Onboarding Specialist

BLH Nursing; Lanham (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance with Vision andDental

Job summary

Beatrice Loving Heart is seeking a Supervisor to lead the Onboarding Team and ensure a smooth, engaging onboarding experience for new Team Members aligned with the organization’s mission.

You will train newcomers, monitor training, analyze onboarding metrics, and collaborate with HR to optimize hiring outcomes. Excellent communication and customer service are essential in this role.

Qualifications

• Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
• Minimum of at least 2 years onboarding or any relevant experience
• Ensures onboarding training documents are updated and maintains detailed records
• Excellent verbal and written English communication skills
• Strong focus on superior customer service to internal and external clients

Responsibilities

• Supervise the Onboarding Team in line with the organization’s mission, values, and philosophy
• Train all new Team Members alongside the Onboarding Team
• Ensure each new Team Member receives appropriate support and guidance for an exemplary onboarding
• Manage high-volume onboarding contingency tracker and develop better systems as needed
• Partner with other HR team members to ensure seamless delivery of onboarding services and successful hires
• Schedule, confirm, coordinate, and monitor all New Team Member training
• Analyze trends and metrics with HR to develop solutions for onboarding contingencies
• Organize and maintain documentation to ensure confidentiality and inform HR when needed
• Understand employment laws and practices as they pertain to recruitment
• Other duties as assigned

Skills

Onboarding

Team training

Communication

Problem-solving

Documentation

Detail oriented

Collaboration

Planning

Customer service

Education

Bachelor’s degree in human resources, hospitality management, business administration, or related field

Job description

Beatrice Loving Heart is looking for experienced individuals with a passion for working with new Team Members and ensuring a pleasant onboarding experience. Qualified candidates will be knowledgeable and experienced in implementing onboarding processes that are effective.

Ready to advance your career as Supervisor working with an amazing team?

Essential Duties and Responsibilities

• Responsible for working as a supervisor for the Onboarding Team in keeping with the organization’s mission, vision, values, and philosophy
• Works with the Onboarding Team to train all new Team Members
• Ensures each new Team Member receives the appropriate level of support and guidance to create an exemplary onboarding experience
• Manages high-volume onboarding contingency tracker and develops strategies to create better systems when needed
• Works in close partnership with other HR team members to ensure a seamless delivery of onboarding services and optimization of successful hires for the organization
• Schedule, confirm, coordinate, and monitor all New Team Member training
• Analyze trends and metrics in partnership with the HR team to develop and implement recommended solutions for onboarding contingencies and other related onboarding duties
• Supports the Agency by organizing and maintaining appropriate documentation to ensure confidentiality and inform appropriate HR team members when needed
• General knowledge of various employment laws and practices as it pertains to recruitment
• Other duties as assigned

Qualifications, Knowledge, and Skills

• Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
• Minimum of at least 2 years onboarding or any relevant experience
• Ensures that all New Team Member training documents are updated and maintain a detailed record of all training
• Works diligently and proactively to resolve all onboarding related situations and continuously explores ways to increase efficiency and effectiveness
• Exceptional oral, written, and interpersonal communication skills in the English language
• Incredible focus on superior customer service to internal and external clients and an innate desire to go above and beyond to achieve excellence
• Strong problem‑solving ability and tenacious follow‑up skills
• Ability to accurately and articulately document information; extraordinary attention to detail
• Demonstrated ability to work effectively in teams; share responsibility for results, provide and accept feedback
• Ability to plan and organize self and work in order to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes strives to meet and exceed the expectations of customers
• Health Insurance with Vision and Dental option