Onboarding Specialist

Kendall Hunt; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Job stability

Career growth

Health insurance

401(k) match

Paid time off

Scholarship and tuition reimbursement

Job summary

Kendall Hunt Publishing in Dubuque, IA, seeks an Onboarding Specialist to set up and train customers on our digital products. You will support new customers from deployment through initial use, ensuring a smooth transition to technical teams.

The role requires IT basics, strong customer service, and the ability to create helpful documentation and host webinars. This is based in our Dubuque home office with potential for growth within the IT department.

Qualifications

• Associate degree or two-year college/tech school or equivalent.
• Six months to one year of related experience or trainings.
• Strong customer service experience and communication abilities.
• IT background to be successful in onboarding and support.

Responsibilities

• Assist with setup of new products, including LTI integrations and customization.
• Provide customer support during early implementation and transition to Tech Support.
• Perform quality assurance and testing on new browsers/OS releases.
• Create documentation for new products and host training sessions/webinars.

Skills

Customer service

Communication

IT fundamentals

Education

Associate degree or equivalent from a two-year college/tech school

Job description

Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products. This position will work in our home office in Dubuque, Iowa.

Who Are We?

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com. https://www.kendallhunt.com.

What Does An Onboarding Specialist Do?

• You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference
• Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team
• You will perform quality assurance and run tests on our newly release browsers or operating systems
• Create documentations for new products and host training sessions and webinars via Zoom

Who We Need!

• You must hold an associate degree or equivalent from a two-year college or tech school; OR six months to a year related experience/trainings; or a combination of both
• Someone who has excellent customer service experience and communication abilities
• Someone who has the technical IT background to be successful in this position, given the knowledge needed
• Someone who is eager to help solve problems, and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers -

• Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
• Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
• Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
• Generous company match on 401(k) plan, as well as profit sharing
• 15 days of PTO at hire, plus paid holidays
• Scholarship and tuition reimbursement

All offers of employment are conditional based on satisfactory background check(s).

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An Equal Opportunity Employer