Onboarding & Sales Specialist

Knack Inc.; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a forward-thinking company as an SMB Sales & Onboarding Specialist. In this role, you will leverage your consultative selling skills to engage small to mid-sized businesses, guiding them through the onboarding process to ensure their success. Collaborate with marketing and cross-functional teams to drive growth and retention while delivering exceptional customer experiences. Enjoy a supportive work culture that values diversity and offers great benefits, including corporate retreats and learning credits, making it a fantastic place to grow your career.

Benefits

Paid Corporate Retreats

Healthcare Insurance

Dental Insurance

Vision Insurance

Top-of-the-line MacBook

Learning Credits

Referral Bonus

Workstation Allowance

Qualifications

• 2-4 years in SMB sales or customer success roles.
• Proven track record of meeting sales targets.
• Strong technical aptitude to learn complex products.

Responsibilities

• Engage with SMB prospects to understand their needs.
• Conduct tailored product demonstrations.
• Serve as the primary contact during customer onboarding.

Skills

Sales Expertise

Customer Onboarding

Communication Skills

Technical Aptitude

CRM Tools Experience

Tools

Salesforce

HubSpot

Intercom

Drift

Job description

Onboarding & Sales Specialist

Department: Customer Experience

Employment Type: Full Time

Location: US - Remote

Description

Knack is a low-code platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.

We’re seeking an energetic and driven SMB Sales & Onboarding Specialist focused on small to mid-sized businesses to join our dynamic team. In this role, you’ll combine your expertise in consultative selling with hands-on onboarding to ensure our SMB customers are set up for success from day one. You’ll work closely with prospective customers during the sales cycle, guide them through onboarding, and ensure a smooth transition to our platform.

Key Responsibilities

1. SMB Sales
2. Engage with SMB prospects to understand their needs and pain points.
3. Conduct product demonstrations tailored to their use case.
4. Manage the sales cycle from outreach to closing, ensuring timely follow-ups and clear communication.
5. Achieve or exceed sales targets monthly and quarterly.
6. Collaborate with marketing to nurture leads through campaigns and outreach.

1. Onboarding & Implementation
2. Serve as the primary contact during onboarding.
3. Conduct onboarding sessions to ensure customers understand how to use the platform effectively.
4. Configure customer accounts to meet their specific needs.
5. Address challenges proactively to minimize time-to-value.
6. Help develop onboarding materials like guides, tutorials, and FAQs.

1. Cross-Functional Collaboration
2. Provide customer feedback to product and engineering teams for feature improvements.
3. Contribute to sales and customer success strategies to drive growth and retention.

Qualifications

• 2-4 years of experience in SMB sales, onboarding, customer success, or related roles.
• Proven success in meeting or exceeding sales targets.
• Exceptional communication and interpersonal skills.
• Strong technical aptitude to learn and explain complex products.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and onboarding platforms.
• Passion for delivering excellent customer experiences.

• Experience with SaaS, no-code/low-code platforms, or software training is preferred.
• Familiarity with onboarding tools like Intercom, Drift, etc.
• Ability to manage multiple priorities in a fast-paced environment.

What it's like to work at Knack

The best part of Knack is working alongside our talented, humble, and fun team of Knacksters. We enjoy working, growing, and supporting each other.

Our benefits include:

• Paid Corporate Retreats: We cover flights, lodging, and meals for team gatherings at great locations.
• Healthcare (US & Spain), Dental (US), and Vision (US): Insurance options for you and loved ones.
• Inclusive culture valuing diversity, equality, and different perspectives.
• Top-of-the-line MacBook provided.
• Learning Credits: Annual allowance for courses, books, and conferences.
• Referral Bonus: Incentive for referring new hires.
• Workstation Allowance: Support for your home office setup.