Onboarding & Renewals Account Manager

ChemDAQ, Inc.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Disability insurance

Flexible spending account

Life insurance

401(k) with employer 3% contribution

Paid time off

Job summary

ChemDAQ, Inc. is seeking a Customer Account Manager to lead onboarding, coordinate service delivery, and manage contract renewals.

You will act as the primary liaison between customers and internal teams, ensuring accuracy and a high-quality customer experience across the full account lifecycle. This full-time, onsite role demands exceptional attention to detail, disciplined follow-through, and the ability to handle multiple timelines and priorities while maintaining data integrity and a

Qualifications

• Bachelor’s degree in business, communications, marketing, or related field or equivalent experience.
• Prior experience in customer service, account management, or customer-facing operations.
• Exceptional attention to detail and comfort managing information across multiple systems.
• Strong organizational, time management, and prioritization skills.
• Ability to work independently while collaborating across departments.
• Creative problem solving with flexibility beyond fixed processes.
• Excellent verbal and written communication skills.
• Professional, customer-centric demeanor with ownership and accountability.

Responsibilities

• Own Customer Relationships: primary point of contact, building professional relationships grounded in responsiveness and trust.
• Manage Onboarding: guide onboarding from order confirmation through system implementation with clear timelines.
• Drive Contract Renewals: own annual renewal process for service programs and warranties.
• Customize Customer Terms: tailor terms and documentation to meet customer needs within ChemDAQ standards.
• Develop Product & Program Expertise: build deep knowledge of equipment and service programs to advise customers.
• Maintain Customer Touchpoints: proactive, regular contact across contract lifecycle.
• Collaborate Cross-Functionally: coordinate with Sales, Production, Technical Services, and Accounting.
• Manage Quotes and Documentation: prepare quotes and sales orders, assist with custom terms.
• Maintain Data Integrity: keep customer records accurate across internal systems.
• Support Channel Partners: assist independent reps and distributors with documented commitments.
• Relay Customer Feedback: gather and share feedback to improve service delivery and reduce churn.

Education

Bachelor's degree in business, communications, marketing, or a related field

Equivalent professional experience

Tools

CRM software

Job description

ChemDAQ, Inc. is seeking a Customer Account Manager to lead onboarding, coordinate service delivery, and manage contract renewals.

You will act as the primary liaison between customers and internal teams, ensuring accuracy and a high-quality customer experience across the full account lifecycle. This full-time, onsite role demands exceptional attention to detail, disciplined follow-through, and the ability to handle multiple timelines and priorities while maintaining data integrity and a