Account Manager

Chemical Strategies, Inc.; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Chemical Strategies, Inc. is seeking an Account Manager to ensure accurate and prompt processing of customer orders, coordinating with Sales, Inventory, Logistics and Operations.

The role emphasizes proactive problem-solving, effective communication, and delivering personalized service in a fast-paced environment. The ideal candidate will have a Bachelor’s degree, 2+ years in customer service or 5+ years in related experience, and be located in Arizona, with the ability to commute to our North

Qualifications

• Bachelor’s degree (B.A.) or equivalent from four-year college or technical school.
• 2+ years of experience in Customer Service, Customer Success, or a similar discipline.
• 5+ years of relevant professional experience; Chemical Distribution a plus.
• Experience with Salesforce/SAP/NetSuite/Chempax, Excel proficient, Microsoft Office Suite
• Excellent interpersonal skills with a passion for collaboration
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment
• Currently reside in Arizona and be able to commute daily to our headquarters in North Phoenix, Arizona.

Responsibilities

• Teamwork: collaborate with Sales, Inventory, Logistics and Operations to resolve issues and enhance customer experience.
• Order Entry, Management and Processing: accurate order placement and timely changes communicated to customer.
• Communication: manage internal and external requests across platforms and clarify customer needs.
• Customer Relationships: build sustainable relationships to foster loyalty and retention.
• Data Management: safeguard customer data and enable visibility across internal teams.

Skills

Interpersonal skills

Prioritization

Listening and communication

Decision making

Education

Bachelor’s degree (B.A.) or equivalent

Tools

Salesforce/SAP/NetSuite/Chempax

Excel

Microsoft Office Suite

Job description

Company Description

Chemical Strategies, Inc. is an industry-leading chemical distributor providing warehousing, transportation, third-party logistics, and supply management services. The company offers a full range of chemicals and related materials in various packages, sizes, and grades to meet diverse customer needs. Its customer base includes high-technology organizations in aerospace, defense contracting, research and development, and semiconductor manufacturing. Chemical Strategies delivers services from straightforward chemical supply at competitive market prices to comprehensive chemical management, including container management, on-site personnel, and process support. Team members work in a dynamic environment focused on safety, reliability, and customer service.

Role Description

Account Managers are accountable for accurate and prompt processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, working with internal teams (Sales, Inventory, Logistics, Operations), communicating with customers and troubleshooting problems.

Account Managers require expertise to quickly adapt and prioritize customer expectations and needs as appropriate. Service delivery must be personal, genuine and insightful.

Account Managers require the capacity to be problem-solvers who can work independently and utilize strong listening, speaking and decision-making skills. These individuals must have the ability to work in a fast-paced environment and have confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.

JOB RESPONSIBILITIES

• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act. The Sales Agent, Director of Client Services, and the Account Manager, together, represent the customer's Account Team. The Account Team will be held accountable for the overall customer experience and are expected to consistently provide actionable value to differentiate Chemical Strategies over the competition. The Account team's efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.
• Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. Order processing and billing based on aligned territories and/or responsibilities.
• Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution. Build and Develop
• Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable and interactive communication with the customer. The development and fostering of strong customer relationships is vital to continued customer trust and loyalty.
• Data Management: Responsible for working with the Sales team and the customer to safeguard the integrity of the customer's data, with the intent to create visibility across internal teams, encourage usability by all parties and reduce errors that result from bad/incorrect data. Data responsibility includes pricing records, customer requirements, contacts and pertinent data points needed to scale effectively and meet our customer's needs.

REQUIRED SKILLS/KNOWLEDGE

• Bachelor’s degree (B. A.); OR equivalent from four-year College or technical school;
• OR 2+ years of experience in Customer Service, Customer Success, or a similar discipline;
• OR 5+ years of relevant professional experience, Chemical Distribution is a plus.
• Experience with Salesforce/SAP/NetSuite/Chempax, Excel proficient, Microsoft Office Suite
• Excellent interpersonal skills with a passion for collaboration
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment
• Currently reside in Arizona and be able to commute daily to our headquarters in North Phoenix, Arizona.