Onboarding Project Manager

Surgimate; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Health plans (medical, dental, vision)

Life & disability insurance

Home internet allowance

Holidays and PTO

Job summary

Surgimate is seeking an Onboarding Project Manager to lead end-to-end implementation projects for surgical practices, train users, configure builds, and troubleshoot in real time, ensuring a smooth transition to the new system.

You will collaborate with clients and internal teams, manage timelines, mitigate risks, and tailor workflows while staying hands-on and customer-focused in a remote-first environment.

Qualifications

• Experience in project management or SaaS implementation is a plus
• Strong client-facing and training capabilities
• Excellent communication across all organizational levels
• Ability to work independently across multiple projects and meet deadlines
• Hands-on training, configuration, and troubleshooting during onboarding
• Detail-oriented with strong organizational skills

Responsibilities

• Lead end-to-end implementation projects from kickoff to go-live
• Train users directly and provide ongoing support during onboarding
• Configure Surgimate product builds for customer implementations
• Coordinate with R&D, Support, and Implementations teams to resolve challenges
• Manage project plans, timelines, risks, and deliverables
• Capture meeting notes and action items for stakeholders
• Lead live customer training sessions, in-person or virtual
• Collaborate with clients to tailor workflows and ensure satisfaction

Skills

Project management

SaaS implementation

Client management

Training end users

Communication skills

Independent multi-project work

Attention to detail

Job description

At Surgimate, we are on a mission to change how surgical practices manage the most important part of their business – surgery. Driven by a passionate and dedicated team, we are an enterprise SaaS company in the digital health space providing a suite of efficient tools for scheduling and coordinating logistics for surgeries.

As Onboarding Project Manager, you are responsible for managing the project cycle and delivering solutions that change the healthcare landscape. You're hands-on and customer-facing at your core — comfortable training users directly, configuring builds, and troubleshooting in real time — and you pick up new workflows quickly, including the day-to-day rhythms of a surgical practice. You are passionate about managing technological projects, a strong communicator, and have great organizational and interpersonal skills. The Project Manager must be collaborative with a penchant for problem-solving in a complex environment.

Key Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.

• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.

• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.

• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.

• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.

• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.

• Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system.

• Coordinate technical resources to ensure seamless connectivity between Surgimate and other systems customers are using.

• Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.

• Work hands-on to configure Surgimate product builds during the implementation phase.

• Collaborate with the development team to address customization needs and ensure client satisfaction.

• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.

• Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks.

• Capture details of meetings/events and communicate subsequent notes and action items to relevant parties.

• Lead live customer training sessions, in person or virtually, Monday through Friday as needed.

• Other duties as assigned by management.

Required Qualifications

• Project management or SaaS implementation experience a plus, but not required

• Familiarity with surgical scheduling and surgical practice workflows strongly preferred

• Experience working closely with clients.

• Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands‑on throughout implementation.

• Effective communication and presentation skills, with the ability to communicate across all levels of an organization.

• Ability to work independently across multiple projects and meet deadlines.

• A keen eye for detail and a high level of organizational capability.

• Ability to rapidly grasp and apply complex business and technical concepts.

• Passion for providing the highest quality service to customers.

• Excellent communication and interpersonal skills.

Working Conditions

• Remote-first role with occasional travel required

• Flexibility to work extended hours as needed to support key initiatives

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Learn more about Surgimate

Our Product & Mission:

At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post‑operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care.

Our Team:

At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.

Read more about our team & values here:
https://www.surgimate.com/
https://us.implantbase.com/

https://opendr.com/
Our IMPACT:
Everything we do is guided by IMPACT — the values that shape how we work together and show up for our customers:

• Integrity — we do the right thing, even when no one's watching

• Mission-Driven — we're motivated by the impact we have on patients and providers

• Progress Every Day — we push ourselves to keep learning and improving

• Accountability — we own our work and our outcomes

• Customer-Centric — we put our customers at the center of every decision

• Team — we win together

Our Benefits:

Full time, US based team members can expect:

• Competitive salary plus commissions/bonus, 401(k) with company match up to 4%
• Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents.
• Long Term Disability and Life Insurance
• Home Internet & Wellness allowances
• 10 Holidays + 2 Holiday Eves
• 18 days PTO, 18 days Sick Leave
• Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)

Applicants must be authorized to work in the United States without sponsorship.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.