Onboarding Project Coordinator

Scale Army co; United States; Remote; USD 23,000 - 28,000; Full time

Job summary

Scale Army co is seeking an Onboarding Project Coordinator to manage client onboarding and SPS Commerce integrations for U.S.-based clients in a fully remote setting. The role combines SPS/EDI execution, onboarding coordination, and AI-driven reporting, with collaboration across Operations, Finance, and Client Services.

You will monitor transactions, maintain trackers, and prepare comprehensive handoff documentation for account managers.

Qualifications

• 2+ years hands-on SPS Commerce Fulfillment experience in a 3PL/retailer environment.
• Experience with core EDI documents 850, 855, 856, 810, 846 and retailer routing guides.
• Familiarity with retailer requirements for Target, Costco, TJX, UNFI and department stores.
• Experience troubleshooting ASN and invoice rejections and documenting chargeback disputes.
• Practical daily use of Claude, ChatGPT or similar AI tools to analyze data exports and draft client communications.
• Experience coordinating projects, maintaining trackers, documenting meeting notes, and following up with stakeholders.

Responsibilities

• Configure and test retailer connections in SPS Commerce and test EDI documents.
• Monitor SPS Commerce daily for failed or rejected transactions and resolve issues.
• Coordinate onboarding kickoff, integration, and go-live calls with clients and internal teams.
• Document meeting notes, publish actions, and follow up with responsible members.
• Develop reusable AI prompts/templates for onboarding status, SPS error triage, and handoffs.
• Create SOPs and job aids to enable Account Managers to resolve routine SPS questions.

Skills

SPS Commerce Fulfillment

EDI testing/troubleshooting

Project coordination

AI tooling (Claude/ChatGPT)

Excel (lookups/pivots)

Attention to detail

EST availability

Tools

Jira

Teamwork

Qlik Cloud

WMS

Shopify integrations

Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a family-owned third-party logistics (3PL) provider specializing in eCommerce fulfillment, warehousing, and B2B retail distribution. The company supports client onboarding, retailer integrations, and fulfillment operations, with a focus on maintaining accurate processes and meeting retailer compliance requirements.

Role Overview

The Onboarding Project Coordinator will manage the execution and coordination of client onboarding activities and SPS Commerce integrations, ensuring retailer connections are configured correctly, transactions are monitored, and onboarding projects remain on schedule. This role involves troubleshooting EDI errors, coordinating with internal teams, maintaining project documentation, and supporting successful client launches.

The ideal candidate has hands-on SPS Commerce Fulfillment experience, strong project coordination skills, and practical experience using AI tools to improve operational workflows. This individual will work closely with the Onboarding Project Manager, Client Services, Operations, and Finance, with responsibilities divided approximately between SPS/EDI execution (50%), onboarding coordination (30%), and AI-driven reporting and automation (20%).

Location

Fully Remote (Work from Home) | 9:00 AM - 5:00 PM EST

Key Responsibilities

SPS Commerce & EDI Execution

• Set up and test retailer connections in SPS Commerce, including EDI 850 purchase orders, 856 advance shipping notices (ASN), 810 invoices, 846 inventory, and 855/860 documents as required.
• Manage trading partner requirements and retailer routing guides to ensure compliance.
• Monitor SPS Commerce daily for failed or rejected transactions and resolve missing SCAC/BOL information, ASN errors, and duplicate purchase orders.
• Identify and resolve transaction issues before they result in retailer chargebacks.
• Coordinate GS1-128/UCC-128 compliance label and packing list testing with Operations.
• Research retailer chargebacks and prepare root-cause and credit analyses for Client Services and Finance.
• Track SPS support tickets and maintain accurate retailer connection statuses in project trackers.

Client Onboarding & Project Coordination

• Maintain onboarding checklists and project trackers for new clients and sites, including Houston.
• Schedule kickoff, integration, and go-live calls with clients and internal stakeholders.
• Document meeting notes, publish action items, and follow up with responsible team members.
• Collect client setup information, including item masters, SKU and kit configurations, forecasts, carrier accounts, ship-to details, and location IDs.
• Execute bulk order updates and data corrections in the Logistics Portal under the Onboarding Project Manager's direction.
• Prepare complete onboarding handoff documentation to support Account Managers in taking ownership of client relationships.

AI-Driven Reporting & Data Analysis

• Use Claude and Qlik data to analyze purchase order, ASN, and order exports.
• Identify and summarize recurring transaction errors and operational patterns.
• Develop and maintain reusable AI prompts, skills, and templates for onboarding status updates, SPS error triage, and handoff documentation.
• Use operational data and AI tools to improve reporting accuracy and streamline recurring tasks.

Process Documentation & Team Enablement

• Create concise job aids and standard operating procedures (SOPs) for routine SPS Commerce processes.
• Develop documentation that enables Account Managers to independently resolve common SPS questions.
• Maintain organized onboarding resources, process templates, and operational documentation.
• Identify opportunities to improve recurring onboarding and EDI workflows through reusable resources and automation.

Qualifications

Experience

• 2+ years of hands-on SPS Commerce Fulfillment experience within a 3PL, brand, or retailer environment, including end-to-end onboarding of new trading partners.
• Experience working with core EDI documents, including 850, 855, 856, 810, and 846, as well as retailer routing guides and compliance requirements.
• Familiarity with retailer requirements for Target, Costco, TJX, UNFI, and department stores.
• Experience troubleshooting ASN and invoice rejections and documenting retailer chargeback disputes.
• Practical experience using Claude, ChatGPT, or similar AI tools daily to analyze data exports, draft client communications, and develop reusable prompts or templates.
• Experience coordinating projects, maintaining trackers, documenting meeting notes, and following up on action items with clients and internal teams.

Skills

• Strong working knowledge of SPS Commerce Fulfillment, retailer EDI integrations, and transaction monitoring.
• Ability to configure and test trading partner connections and troubleshoot common EDI transaction errors.
• Understanding of retailer routing guides, compliance requirements, and chargeback documentation.
• Strong Microsoft Excel skills, including lookups, pivot tables, and cleaning large order and purchase order exports.
• Ability to analyze operational data and identify recurring transaction errors.
• Ability to use AI tools to create reusable prompts, templates, and operational resources.
• Strong organizational skills for maintaining onboarding checklists, project trackers, and client documentation.
• Ability to coordinate meetings, track action items, and follow up with internal and external stakeholders.
• Ability to document operational processes through clear SOPs and job aids.
• Strong attention to detail when managing retailer requirements, client setup information, and transaction data.
• Ability to work reliably during Eastern Time business hours.

Preferred Experience & Skills

• Experience in a 3PL or eCommerce fulfillment environment supporting both D2C and B2B/wholesale operations.
• Experience using order management systems or Warehouse Management Systems (WMS).
• Familiarity with Qlik Cloud, Jira, Teamwork, and Microsoft 365/Teams.
• Exposure to Shopify or similar storefront integrations.
• Experience developing prompt libraries, Claude skills/projects, or lightweight automations using Power Automate or Zapier.
• Experience with GS1/UCC-128 labeling requirements.

What Success Looks Like

• Retailer EDI connections are accurately configured and tested, with reliable SPS Commerce transaction processing.
• Transaction errors are identified and resolved before they result in chargebacks.
• Client onboarding projects remain organized and on schedule through accurate tracking and proactive follow-ups.
• Required client setup information, integration details, and documentation are completed before go-live.
• Client Services and Finance receive clear root-cause analyses of transaction errors and chargebacks.
• Claude and operational data are used to identify recurring issues, improve reporting, and streamline onboarding workflows.
• Reusable prompts, templates, job aids, and SOPs enable Account Managers to independently handle routine SPS questions.
• The Onboarding Project Manager can focus on project scoping, client relationships, and go-live decisions while supporting more launches simultaneously.

Opportunity

The Onboarding Project Coordinator will have the opportunity to combine hands-on SPS Commerce and EDI execution with client onboarding coordination and AI-driven process improvements within a growing 3PL organization.

This role offers direct involvement in retailer integrations, transaction troubleshooting, project management, and operational automation, helping the company deliver smoother client launches, maintain retailer compliance, and scale its onboarding operations.

Compensation

$2.3K per month