Onboarding Manager, SMB Activation Leader

Boulevard; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Boulevard is seeking an Onboarding Manager for our Small/Medium Business segment. You will lead a team of 8–12 Onboarding Specialists, drive fast, consistent activations, and ensure customers realize value quickly.

This role rewards operational rigor, forecasting discipline, and coaching to meet velocity targets at scale, balancing speed with quality and customer readiness for long-term success.

Qualifications

• Experience leading onboarding teams in high-velocity environments.
• Proven ability to forecast accurately and drive activation velocity.
• Strong coaching and development of specialists; focus on outcomes.

Responsibilities

• Lead and develop a team of 8–12 onboarding specialists with 1:1s and coaching.
• Own portfolio reviews and recovery plans for at-risk accounts.
• Manage ramp quality for new hires and support career development.

Skills

Team leadership

Coaching

Performance reviews

Forecasting

Portfolio management

Tools

Gong

Job description

Boulevard is seeking an Onboarding Manager for our Small/Medium Business segment. You will lead a team of 8–12 Onboarding Specialists, drive fast, consistent activations, and ensure customers realize value quickly.

This role rewards operational rigor, forecasting discipline, and coaching to meet velocity targets at scale, balancing speed with quality and customer readiness for long-term success.