Onboarding Manager

Boulevard; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Boulevard is seeking an Onboarding Manager for our Small/Medium Business segment. You will lead a team of 8–12 Onboarding Specialists, drive fast, consistent activations, and ensure customers realize value quickly.

This role rewards operational rigor, forecasting discipline, and coaching to meet velocity targets at scale, balancing speed with quality and customer readiness for long-term success.

Qualifications

• Experience leading onboarding teams in high-velocity environments.
• Proven ability to forecast accurately and drive activation velocity.
• Strong coaching and development of specialists; focus on outcomes.

Responsibilities

• Lead and develop a team of 8–12 onboarding specialists with 1:1s and coaching.
• Own portfolio reviews and recovery plans for at-risk accounts.
• Manage ramp quality for new hires and support career development.

Skills

Team leadership

Coaching

Performance reviews

Forecasting

Portfolio management

Tools

Gong

Job description

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

ABOUT THE ROLE

The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment.

This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale. SMB success is defined by speed, standardization, and repeatability — helping customers reach value quickly through a consistent, well-executed process. You'll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality. Above all, you'll ensure every customer is positioned to achieve long-term success by balancing implementation speed with solution quality, customer readiness, and adoption.

WHAT YOU'LL DO

Team Leadership Development

• Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews.
• Drive a culture of ownership and accountability — coaching specialists to lead customer timelines firmly rather than passively tracking status.
• Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and owner for every at-risk account.
• Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for new specialists' early customer assignments.
• Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations.

Execution Portfolio Management

• Own team activation vel