Onboarding Manager

Mangomint; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Mangomint, a leading SaaS company, is hiring an Onboarding Manager to build relationships with clients and guide them through their onboarding journey. This fully remote position involves project management, training, and data analysis to ensure customer satisfaction and optimize the usage of Mangomint’s platform.

Benefits

Unlimited PTO

Generous monthly wellness budget

Premium subscription to Calm app

401k (no matching)

Qualifications

• 2+ years in a customer-facing role in SaaS.
• Prior experience in the beauty and wellness industry preferred.
• Strong proficiency in Excel and data management.

Responsibilities

• Guide customers through the onboarding process and document their goals.
• Manage multiple onboarding projects with cross-functional collaboration.
• Track onboarding performance and improve processes based on data.

Skills

Excellent communication skills

Detail-oriented

Project management

Customer service

Empathy

Tools

CRM systems

Project management tools

Communication tools

Excel

Job description

Join to apply for the Onboarding Manager role at Mangomint

Join to apply for the Onboarding Manager role at Mangomint

This range is provided by Mangomint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Additional compensation types

Annual Bonus, Commission, and Stock options

About Mangomint

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!

About the Role

As an Onboarding Manager at Mangomint, you will build impactful relationships with our customers to ensure they fully understand, use, and adopt our software platform. You’ll establish a strong rapport with key stakeholders and execute a process-driven onboarding experience.

In this role, you’ll work directly with customers to document their desired outcomes, complete product training, configure their Mangomint account, import their data, and roll out the product to their users. You’ll manage a portfolio of onboarding projects across salons and spas in the US & Canada, and you’ll be supported by various Mangomint teams as you guide our customers through their onboarding journey. While fully remote, we are looking for candidates located in Pacific Standard Time (PST), Mountain Standard Time (MST), or Central Standard Time (CST).

What You'll Do

• Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout.
• Oversee multiple onboarding projects simultaneously, coordinating with internal teams to meet milestones and deliver on-time results.
• Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback.
• Track and analyze onboarding performance, using data to refine processes and ensure customer satisfaction.
• Serve as a trusted resource for best practices, offering tailored advice to help salons and spas optimize their use of Mangomint.

What We’re Looking For

• 2+ years of experience in a customer-facing role in a SaaS environment, with a preference for vertical SaaS; experience with CRM systems (e.g., Salesforce), project management tools (e.g., Notion), and communication tools (e.g., Slack) is a plus.
• Prior experience in the beauty and wellness industry; or onboarding experience in the industry.
• Strong proficiency in Excel, with experience manipulating and importing large datasets, combined with excellent written and verbal communication skills to quickly build trust with customers.
• Detail-oriented and highly organized, able to manage time effectively while ensuring accuracy and thoroughness in all tasks.
• A collaborative team player who can also work independently, thrive in a fast-paced environment, and adapt to evolving processes and challenges.
• Empathetic and passionate about helping customers succeed, with a commitment to improving organizational systems to reduce extra work and enhance efficiency.

What You’ll Love About Mangomint

• Unlimited PTO
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• 401k (no matching)

Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

Referrals increase your chances of interviewing at Mangomint by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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