Onboarding Manager

Redgate Software; Pasadena (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Redgate Software in Pasadena invites an Onboarding/Customer Success Manager to lead the first-time experience for customers, enabling rapid value from Redgate solutions.

You will partner with business and technical stakeholders, manage onboarding plans, and collaborate with services and support teams to remove blockers and ensure successful implementations.

Qualifications

• Experience in onboarding or customer success roles.
• Ability to build trust with both business and technical stakeholders.
• Proven ability to drive adoption and value realization for customers.

Responsibilities

• Deliver exceptional onboarding and implementation experiences to drive product adoption.
• Build partnerships with business and technical stakeholders across Redgate's solutions.
• Own and co-manage Onboarding Plans with milestones and KPIs in CRM.
• Coordinate with internal teams to remove blockers and ensure best-practice delivery.
• Lead customer meetings—in person and virtual—as a Redgate ambassador.
• Drive renewals and long-term value through proactive success management.

Skills

Customer-centric

Stakeholder management

Onboarding expertise

Relationship building

Communication

Project management

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

• Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders.

Redgate Software

Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.

We build solutions that help data professionals securely manage the data and databases that their organisations depend on — creating ingeniously simple software that tackles complex database management challenges across the DevOps lifecycle. This is a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.

AI at Redgate

By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match.

AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one

Why join our Customer Success team?

• Play a pivotal role in shaping the first experience customers have with Redgate — your work directly influences adoption, satisfaction, and long-term value.
• Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period.
• Work at the intersection of commercial and technical teams, with real visibility and impact across the business.

Core Responsibilities

• Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
• Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas.
• Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems.
• Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice.
• Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts.
• Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times.

What Makes You a Great Fit

• Customer-centric by nature — genuinely passionate about helping customers get value from software solutions.
• Emotionally intelligent, with strong empathy for both customers and colleagues.
• Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry.
• Able to build strong relationships, influence stakeholders, and drive consensus internally and externally.
• Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value.
• Commercially minded and results driven, with strong business acumen and analytical skills.
• Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential.

What's In It For You

• A great benefits package, including generous leave, private healthcare, and pension.
• Company Bonus Scheme
• Strong commitment to your learning and career development through training, mentoring, and growth opportunities.
• The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success.

Belonging at Redgate

We believe that people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate Page.