Onboarding Lead Administrator / Human Resources Assistant 4

Northrop Grumman; Irving (TX); Hybrid; USD 58,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Savings plan

Company paid holidays and PTO

Job summary

Northrop Grumman is seeking an Onboarding Lead Administrator to manage onboarding activities for new hires and transfers, coordinating with hiring managers, IT, HR, and vendors. The role acts as a lead for the onboarding team, ensuring accurate processing, timely communication, and quality service.

The position sits in Irving, TX with a hybrid schedule (in-office Tuesday and Wednesday). A strong focus on customer service, process improvements, and mentorship is required.

Qualifications

• High school diploma or equivalent with 6 years of experience or a Bachelor's with 2 years of experience or an Associate with 4 years of experience.
• 2 years of experience leading/directing work of others.
• Ability to work on site in Irving, TX 2-3 times a week.
• Proficiency with the Microsoft Office suite (Excel, Word, PowerPoint).
• Previous experience interacting with customers in a service environment.

Responsibilities

• Serve as primary point of contact and SME for the assigned customer group and onboarding administrators; communicate status and ensure timely completion of actions.
• Distribute work to Onboarding Administrators and monitor workloads.
• Lead and coordinate weekly meetings to ensure performance within agreed levels.
• Monitor schedules and time Onboarding Administrators take to ensure reasonable times.
• Train and assimilate new staff; retrain current staff as needed; document progress of competency.

Skills

Customer service

Microsoft Office

Problem-solving

Communication

Education

Bachelor’s Degree with 2 years of experience

Associate Degree with 4 years of experience

Tools

ServiceNow

Workday

Aires/MobilityX

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: None

TRAVEL: No

Description

Onboarding Lead Administrator / Human Resources Assistant 4

Northrop Grumman is seeking an Onboarding Lead Administrator responsible for facilitating a seamless, customer-centric onboarding experience for our new hires and transferring employees. This person will serve as the Lead Administrator for an assigned customer group interacting with other administrators, pre-hires, hiring managers, IT, HR, and external vendors. General Onboarding responsibilities include processing offer acceptance, initiating pre-employment investigations, coordinating and communicating various onboarding activities, and processing the new hire or transfer record upon completion of the Onboarding process. The Lead Administrator must be self-motivated, highly flexible, possess strong initiative and be willing to assist with processing cases in addition to lead duties.

This role will sit out of Irving, TX and has a hybrid remote schedule of Tuesday and Wednesday in office.

Work schedule is 9 AM to 6 PM, Monday through Friday.

Lead responsibilities include, but are not limited to:

• Serve as primary point of contact and subject matter expert for assigned customer group and the onboarding administrators to the customer group, communicating status, and ensuring timely completion of action(s)
• Distribute work to Onboarding Administrators and monitor workloads, adjusting where needed
• Lead and coordinate weekly meetings with internal sector and business service to ensure performance is within acceptable agreed upon levels.
• Monitor schedules and time Onboarding Administrators take to ensure it is within reasonable time limits for the tasks.
• Train and assimilate new staff; retrain current staff as needed by documenting progress of competency of the understanding of the process, technology, and Service levels.
• Work with leadership to make recommendations and to drive service level performance.
• Respond to / resolve escalations
• Monitor onboarding cases and transactional accuracy for assigned Onboarding Administrators
• Escalate cases to management where necessary, i.e., cases that are considered high impact and risk such as VP or Director escalations, impact to pay, process improvements, policy changes, etc.
• Monitor service performance, identify trends, and work with onboarding administrators or appropriate resources to address issues/deficiencies.
• Participate in and foster employee engagement activities
• Provide feedback to management on staff performance, process improvement opportunities and customer concerns.
• Maintain process documentation ensuring it is always up to date.
• When necessary, maintain a case load of onboarding cases in addition to lead duties

Basic Qualifications:

• High school diploma or equivalent required with 6 years of experience or a Bachelor’s Degree with 2 years of experience or Associates Degree with 4 years of experience.
• 2 years of experience within a similar role leading / directing work of others
• Ability to work on site in Irving, TX 2-3 times a week
• Proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint)
• Previous experience interacting with customers in a service environment
• Strong customer service and problem-solving skills
• Strong technical aptitude

Preferred Qualifications:

• Experience using ServiceNow, Workday, Aires/MobilityX
• Previous experience in all areas of offer and new hire and transfers processes within Northrop Grumman

Primary Level Salary Range: $58,300.00 - $97,100.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.