Implementation Analyst

CivicPlus; United States; On-site; USD 54,000 - 76,000; Full time

Job summary

An established industry player is seeking an Implementation Analyst to join their dynamic team. This role is pivotal in assisting clients with innovative software solutions tailored to their unique needs. You will collaborate with implementation consultants, manage client requirements, and ensure successful project outcomes. With a focus on continuous improvement, you will engage in various projects that drive efficiency and automation. If you thrive in a fast-paced environment and are passionate about technology and client satisfaction, this opportunity is perfect for you.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

Flexible Time Off

401(k) plan

Qualifications

• Passion for creating innovative software solutions for complex customer requirements.
• Ability to work well independently and as part of a diverse team.

Responsibilities

• Develop a deep knowledge of the CivicRec Product to meet client needs.
• Participate in client implementation meetings to gather necessary information.

Skills

HTML

CSS

JavaScript

JSON

REST APIs

Data Analysis

Agile Methodologies

Communication Skills

Education

Bachelor’s degree in MIS, CS, IS or related

2+ years of applicable software technical experience

Tools

SDKs

Photoshop

Job description

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Description

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description

The Implementation Analyst I is a critical member of the CivicRec implementation team. This position is responsible for assisting the implementation consultants in understanding the client need, interpreting that need, identifying the proper solution, and managing the steps required to directly fulfill that need.

What We’re Looking For

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

• Passion for creating innovative software solutions for complex customer requirements.
• Ability to work well independently and as part of a diverse team in a fast-moving environment.
• Ability to multi-task among various assignments.
• Bachelor’s degree in MIS, CS, IS, or related degree, or 2+ years of applicable software technical experience.
• One-year HTML, CSS, JavaScript, and JSON experience.
• Fluent in REST application programming interfaces (APIs) principles.
• Understanding of relational data models, data analysis, security, mobile, cloud, and information system best practices.
• Understanding of advantages and challenges of cross-platform applications
• Experience working with SDKs and/or other technical documentation.
• Experience with third-party hardware integrations.
• Knowledge of basic Business Analysis principles using Agile and Kanban methods.
• Ability and willingness to explore unfamiliar systems, environments, and languages.
• Experience with software implementation is preferred
• Experience with agile and Kanban software development methodologies is preferred.
• Knowledge of basic accounting terms and best practices to support a highly financial software
• Knowledge of web design and photoshop is preferred.
• Excellent communication (written and oral) skills and excellent interpersonal skills.
• Skilled in communicating with non-technical audiences in order to provide solutions that are technical in nature
• Ability to travel – up to 10%
  
  

As a Implementation Analyst, You Will

Develop a deep knowledge and proficiency of the CivicRec Product to understand how it can be configured or integrated with other systems to best meet client needs. You will participate in and lead client implementation meetings to gather necessary information and details to define and address client requirements. During the sales process, you will gather information to assist in defining requirements and project scope for client implementations. You will offer technical advice, present solutions, and configure systems to meet client needs. Maintaining current product knowledge, including all enhancements, is essential, and you will write and revise technical implementation documentation as new developments are made to the software and implementation process. You will be responsible for planning, designing, implementing, and coding API integrations from our products to third-party products. Collaboration with product development and implementation teams is crucial, serving as a technical liaison between professional services and product development/engineering for all CivicPlus product lines. You will work with engineers and clients on data needs and application requirements, attending review meetings for engineering sprints. Effective time management is necessary to set and meet commitments, and you will assist in achieving process automation and efficiency goals internal to CivicPlus.

Compensation And Benefits

• Estimated Salary Range: $54,100 - $75,700
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more.
  
  

What makes being an Implementation Analyst exciting?

• Collaborative Team Player – Provide technical guidance, propose effective solutions, and support implementation consultants and clients to ensure successful outcomes.
• Dynamic Environment – Contribute to a variety of projects and business areas, making a meaningful impact across cross-functional teams.
  
  

We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

This position will remain open until Thursday, May 1st at 4:00pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Working at CivicPlus

Benefits

Growth & Company Initiatives

Place To Work Great

Employee Recognition

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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