Customer Onboarding Manager

United States Digital Space LLC; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work options

Competitive base salary

Generous PTO

Parental leave support

Comprehensive health benefits

Home office setup bonus

Education & training opportunities

Job summary

United States Digital Space LLC is seeking an onboarding-focused Customer Success professional in the United States. You will guide new customers through implementation, ensuring smooth activation and adoption while coordinating with cross-functional teams.

The role emphasizes relationship-building with executives, strong project management, and a responsive customer-first mindset. Remote-friendly, with travel as needed and a focus on measurable outcomes.

Qualifications

• 1–2 years’ experience in customer onboarding or a customer-facing function.
• Strong project management skills and ability to coordinate across teams.
• Experience building relationships with executives and senior stakeholders.

Responsibilities

• Serve as the product expert for customers during onboarding and adoption.
• Provide account walkthroughs and guide new customers through implementation.
• Set and manage expectations with customers and key stakeholders.
• Document customer requirements and feedback in the CRM, and relay to leadership.
• Collaborate with Sales, CS, Operations, Support, and Engineering to ensure superior service.
• Analyze onboarding processes and contribute to continuous improvements.

Skills

Customer Onboarding

Project Management

Stakeholder Communication

Education

Bachelor’s degree

Job description

About the company

the company is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.Built by a shop owner and shaped by the needs of the industry, the company brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive.From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, the company has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the the company Way

At the company, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At the company, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

• Become a the company Product Expert
• Provide detailed account walkthroughs and assist many new customers with implementation.

• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on the company capabilities, and best practices to simplify adoption and align expectations.
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key the company leadership.

• Ensure customers receive superior service.
• Collaborate with the sales, customer success, operations, support and engineering teams.
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of the company.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
• Run and manage customer data migrations.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

What You’ll Bring

• 1-2 years’ experience in Customer Onboarding or a customer facing function.
• Project Management Skills
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
• Ability to improve team processes and direction.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

the company is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.