Remote Onboarding Lead - Go-Live & Data Migrations

Shelterluv; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Laptop and equipment allowance

Monthly work-from-home stipend

100% Covered Medical Insurance

Job summary

A leading software company for animal welfare is seeking an Onboarding Expert to guide new customers through the onboarding process, ensure seamless transitions, and provide training. This remote role requires strong organizational and communication skills, with a focus on animal welfare. The ideal candidate will have experience in onboarding and a problem-solving mindset to support live launches. Competitive compensation with benefits is offered.

Qualifications

• Experience in animal welfare, onboarding, implementation, training, or customer success.
• Strong organizational skills and ability to manage multiple projects.
• Excellent written and verbal communication skills.

Responsibilities

• Lead customers through the complete onboarding process.
• Manage data imports and migrations accurately.
• Conduct training and onboarding calls.

Skills

Animal welfare experience

Onboarding

Training

Customer success

Organizational skills

Communication skills

Problem-solving

Familiarity with SaaS tools

Tools

Zendesk

HubSpot

Jira

Zoom

Trello

Job description

A leading software company for animal welfare is seeking an Onboarding Expert to guide new customers through the onboarding process, ensure seamless transitions, and provide training. This remote role requires strong organizational and communication skills, with a focus on animal welfare. The ideal candidate will have experience in onboarding and a problem-solving mindset to support live launches. Competitive compensation with benefits is offered.