Onboarding & Customer Experience Specialist

Prophetic Technologies Inc; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dependent coverage

Unlimited PTO

Hybrid stipend

In-office perks

Job summary

Prophetic Software is hiring for a hands-on onboarding and customer support role in Portland, OR. You will own onboarding logistics, first-line support, and systems work to enable Account Managers to focus on relationships and expansion.

Based in Portland and onsite five days a week, you’ll work EST hours (6 AM PST start, 5 PM EST finish). This is an entry-level path with growth into Customer Success or Operations leadership as we scale.

Qualifications

• 1–3 years in customer support, customer success, account coordination, or a related client-facing role.
• Strong organizational skills and attention to clean handoffs.
• Clear, empathetic communication for non-technical users.
• Comfort learning new software quickly (HubSpot, Intercom, Notion, Slack).
• Proactive mindset; identify patterns in tickets and suggest fixes.

Responsibilities

• Configure new customer accounts, set up user access, and distribute credentials ahead of onboarding sessions.
• Coordinate onboarding scheduling across sales, account management, and the customer — ensure seamless handoffs.
• Serve as first-line support via Intercom, email, and Slack; resolve, escalate, and track to resolution.
• Triage and manage incoming support tickets with urgency and diligence.
• Maintain and update customer-facing knowledge base articles as the product evolves.
• Create short guides, walkthroughs, and FAQs based on common support patterns.
• Assist Account Managers with data exports, usage reports, and QBR prep materials.
• Support the sales-to-AM handoff — ensure new deals flow smoothly from closed-won to active account.
• Track account health signals and flag risks early.
• Coordinate with Data and Product teams on customer-requested map layers and enhancements.
• Keep HubSpot, Intercom, and Notion clean with customer data and interactions.

Skills

Customer support

Customer success

Account coordination

Organizational skills

Communication

Self-starter

Problem solving

Tools

HubSpot

Intercom

Notion

Slack

Job description

Prophetic Software is hiring for a hands-on onboarding and customer support role in Portland, OR. You will own onboarding logistics, first-line support, and systems work to enable Account Managers to focus on relationships and expansion.

Based in Portland and onsite five days a week, you’ll work EST hours (6 AM PST start, 5 PM EST finish). This is an entry-level path with growth into Customer Success or Operations leadership as we scale.