Onboarding Coordinator

Oxford Global Resources; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

Oxford Global Resources seeks a detail-oriented Onboarding and Screening Specialist to support consultant onboarding and compliance activities in the US. You will handle Form I-9 verification, background and drug screening coordination, and document review to ensure accurate, timely onboarding.

The role requires strong communication, organizational, and problem-solving skills, with daily use of Salesforce, Conga Sign, and related vendor systems; you will interact with HR, Legal, and consultants

Qualifications

• Bachelor’s degree or equivalent required.
• Customer service experience required.
• Salesforce experience preferred; familiarity with Form I-9 and background/drug screening vendors.
• Strong verbal and written communication, multitasking, and analytical skills.

Responsibilities

• Support onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements.
• Guide consultants through the screening process and review results for accuracy; resolve routine discrepancies and escalate adverse-action issues.
• Manage the shared Service Desk queue including Consultant Agreement Reviews within response-time targets.
• Provide cross-functional support by shifting between Onboarding and Screening responsibilities.
• Maintain accurate electronic records in the appropriate systems.
• Perform administrative functions related to compliance and QA, including document preparation.
• Interact with Onboarding, Screening, HR, and Legal to resolve compliance matters.
• Communicate regularly with consultants and internal stakeholders via email, Teams, and phone.
• Provide back-up to other team members as necessary.
• Other duties as assigned.

Skills

Customer service experience

Verbal and written communication

Analytical and problem-solving

Multitasking

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Conga Sign

I-9 and background/drug screening vendors

Job description

This role provides cross-functional support to the Onboarding and Screening teams within Consultant Support, with responsibilities shifting between the two functions based on business needs.

The position is responsible for completing onboarding and compliance activities required to meet government regulations and client requirements — including background checks, drug and health screenings, Form I-9 verification, W-2 onboarding paperwork, and other compliance tasks as assigned. The role also includes reviewing W-2 Consultant Agreements, managing the shared Service Desk queue, and helping deliver a timely, accurate, and positive onboarding experience for consultants.

Success in this role requires exceptional attention to detail, strong organizational, analytical, and problem-solving skills, a solution-oriented mindset, and solid working knowledge of compliance requirements. The position involves daily use of Salesforce (including the Service Desk application), Conga Sign, and third-party vendor systems.

Responsibilities

• Support consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements (such as harassment training and license or certification renewals).
• Guide consultants through the screening process and review screening results for accuracy and completeness. Independently resolve routine, non-adverse discrepancies and escalat[e] any results with potential adverse-action implications to the appropriate internal teams.
• Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews, within established response-time targets.
• Provide cross-functional support by shifting between Onboarding and Screening responsibilities based on business needs.
• Maintain accurate electronic records and documentation within the appropriate systems.
• Perform administrative functions related to compliance and quality assurance, including document and form preparation.
• Interact with representatives from Onboarding, Screening, Human Resources, and Legal as needed to resolve compliance matters.
• Communicate regularly with consultants and internal stakeholders via email, Microsoft Teams, and phone.
• Provide back-up to other members of the Onboarding and Screening teams as necessary.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent required.
• Customer service experience required.
• Background screening or onboarding experience preferred.Salesforce experience preferred; experience with Form I-9 or Background and Drug Screen vendors.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain regular attendance and work the hours required for the position.

Supervision

Supervision Exercised: None