Onboarding Coordinator

14000 (USA) Oxford Global Resource, LLC; Massachusetts; Hybrid; USD 68,880,000 - 103,320,000; Full time

Benefits offered by this job

Holiday pay

Paid time off

Health benefits

401(k) plan

Job summary

Oxford Global Resource, LLC is seeking a detail-oriented Onboarding & Screening Specialist to support Consultant Support. You will process onboarding, Form I-9, background checks, and compliance tasks, and ensure timely, accurate experiences for consultants.

You will use Salesforce, Conga Sign, and third-party vendor systems daily, shifting between Onboarding and Screening tasks as needed, collaborating with HR and Legal to resolve compliance matters.

Qualifications

• Bachelor’s degree or equivalent required.
• Customer service experience required.
• Background screening or onboarding experience preferred.
• Salesforce experience preferred; experience with Form I-9 or Background and Drug Screen vendors.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain regular attendance and work the hours required for the position.

Responsibilities

• Support consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements (such as harassment training and license or certification renewals).
• Guide consultants through the screening process and review screening results for accuracy and completeness.
• Independently resolve routine, non-adverse discrepancies and escalate any results with potential adverse-action implications to the appropriate internal teams.
• Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews, within established response-time targets.
• Provide cross-functional support by shifting between Onboarding and Screening responsibilities based on business needs.
• Maintain accurate electronic records and documentation within the appropriate systems.
• Perform administrative functions related to compliance and quality assurance, including document and form preparation.
• Interact with representatives from Onboarding, Screening, Human Resources, and Legal as needed to resolve compliance matters.
• Communicate regularly with consultants and internal stakeholders via email, Microsoft Teams, and phone.
• Provide back-up to other members of the Onboarding and Screening teams as necessary.
• Other duties as assigned.

Skills

Communication

Multitasking

Analytical thinking

Problem-solving

MS Office

Education

Bachelor’s degree

Tools

Salesforce

Conga Sign

Form I-9 vendors

Background/drug screen vendors

Job description

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference.

Position Summary

This role provides cross-functional support to the Onboarding and Screening teams within Consultant Support, with responsibilities shifting between the two functions based on business needs. The position is responsible for completing onboarding and compliance activities required to meet government regulations and client requirements — including background checks, drug and health screenings, Form I-9 verification, W-2 onboarding paperwork, and other compliance tasks as assigned. The role also includes reviewing W-2 Consultant Agreements, managing the shared Service Desk queue, and helping deliver a timely, accurate, and positive onboarding experience for consultants. Success in this role requires exceptional attention to detail, strong organizational, analytical, and problem-solving skills, a solution-oriented mindset, and solid working knowledge of compliance requirements. The position involves daily use of Salesforce (including the Service Desk application), Conga Sign, and third-party vendor systems.

Responsibilities

• Support consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements (such as harassment training and license or certification renewals).
• Guide consultants through the screening process and review screening results for accuracy and completeness.
• Independently resolve routine, non-adverse discrepancies and escalate any results with potential adverse-action implications to the appropriate internal teams.
• Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews, within established response-time targets.
• Provide cross-functional support by shifting between Onboarding and Screening responsibilities based on business needs.
• Maintain accurate electronic records and documentation within the appropriate systems.
• Perform administrative functions related to compliance and quality assurance, including document and form preparation.
• Interact with representatives from Onboarding, Screening, Human Resources, and Legal as needed to resolve compliance matters.
• Communicate regularly with consultants and internal stakeholders via email, Microsoft Teams, and phone.
• Provide back-up to other members of the Onboarding and Screening teams as necessary.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent required.
• Customer service experience required.
• Background screening or onboarding experience preferred.
• Salesforce experience preferred; experience with Form I-9 or Background and Drug Screen vendors.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain regular attendance and work the hours required for the position.

Salary

$24.04-$36.06 Hourly

Benefits

• Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan.

Employment Terms

Supervision Exercised: None Supervision Received: Supervisor, Onboarding

Equal Employment Opportunity

Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation

Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [e-mail]. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Additional Information

Know Your Rights | Pay Transparency | Employee Rights Under the National Labor Relations Act