Onboarding Coordinator

Oxford Global Resources, LLC; Massachusetts; On-site; USD 33,000 - 50,000; Full time

Job summary

Oxford Global Resources, LLC is seeking an onboarding and screening support specialist to ensure compliant and timely processing for consultants. The role involves I-9 verification, background checks, and training-related tasks within a fast-paced environment.

Responsibilities include guiding consultants, reviewing screening results for accuracy, and handling Service Desk items while coordinating with HR and Legal to resolve issues. Strong communication and multitasking are essential.

Qualifications

• Bachelor’s degree or equivalent required.
• Customer service experience required.
• Salesforce experience preferred; Form I-9 or Background/Drug Screen vendors experience a plus.

Responsibilities

• Support onboarding by reviewing paperwork and completing I-9 verification.
• Guide consultants through screening and review results for accuracy.
• Manage shared Service Desk queue and respond within targets.
• Shift between Onboarding and Screening duties as needed.
• Maintain accurate electronic records and assist with compliance tasks.

Skills

Customer service

Organizational skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Multitasking

Microsoft Office

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Conga Sign

Service Desk

Job description

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference.Position SummaryThis role provides cross-functional support to the Onboarding and Screening teams within Consultant Support, with responsibilities shifting between the two functions based on business needs.The position is responsible for completing onboarding and compliance activities required to meet government regulations and client requirements — including background checks, drug and health screenings, Form I-9 verification, W-2 onboarding paperwork, and other compliance tasks as assigned. The role also includes reviewing W-2 Consultant Agreements, managing the shared Service Desk queue, and helping deliver a timely, accurate, and positive onboarding experience for consultants.Success in this role requires exceptional attention to detail, strong organizational, analytical, and problem-solving skills, a solution-oriented mindset, and solid working knowledge of compliance requirements. The position involves daily use of Salesforce (including the Service Desk application), Conga Sign, and third-party vendor systems.ResponsibilitiesSupport consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements (such as harassment training and license or certification renewals).Guide consultants through the screening process and review screening results for accuracy and completeness. Independently resolve routine, non-adverse discrepancies and escalate any results with potential adverse-action implications to the appropriate internal teams.Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews, within established response-time targets.Provide cross-functional support by shifting between Onboarding and Screening responsibilities based on business needs.Maintain accurate electronic records and documentation within the appropriate systems.Perform administrative functions related to compliance and quality assurance, including document and form preparation.Interact with representatives from Onboarding, Screening, Human Resources, and Legal as needed to resolve compliance matters.Communicate regularly with consultants and internal stakeholders via email, Microsoft Teams, and phone.Provide back-up to other members of the Onboarding and Screening teams as necessary.Other duties as assigned.QualificationsBachelor’s degree or equivalent required.Customer service experience required.Background screening or onboarding experience preferred.Salesforce experience preferred; experience with Form I-9 or Background and Drug Screen vendors.Strong verbal and written communication skills.Ability to multitask in a fast-paced environment.Strong analytical and problem-solving skills.Proficiency with Microsoft Office applications.Ability to maintain regular attendance and work the hours required for the position.Supervision Exercised: NoneSupervision Received: Supervisor, OnboardingFor US job seekers:Salary Information:$24.04-$36.06 HourlyPlease contact [e-mail] if you are interested in this position.Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [e-mail]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. | |