Onboarding Consultant (Menu, Bilingual Mandarin)

Toast; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) with matching

Medical, Dental, & Vision

Mental Health Benefits

Backup childcare

Recognition programs

Job summary

Toast is seeking a Menu Onboarding Consultant to configure client menus, guide go-live activities, and ensure a smooth onboarding experience. You will act as the primary menu contact from sale to launch, collaborating with Onboarding Managers to meet activation targets and Toast requirements.

You will independently drive onboarding plans, train restaurant staff, and manage multiple engagements across our emerging markets. Strong communication and project management skills are essential.

Qualifications

• Bilingual in Mandarin and English is required.
• Excellent communication, organizational and influencing skills.
• Proven track record of meeting and exceeding goals.
• Experience training, teaching, or development activities.
• Experience with Salesforce CRM and POS software.

Responsibilities

• Configure customer menus and review Go-Live plans for activation.
• Serve as menu relationship manager from purchase to onboarding.
• Work autonomously to reach monthly activation goals and meet Toast requirements.
• Develop onboarding plans to ensure high-quality implementation within timeline and budget.
• Lead onboarding trainings for restaurant staff and manage multiple engagements (80+ restaurants).

Skills

Mandarin & English

Communication

Organization

Influencing

Goal achievement

Training

Tools

Salesforce CRM

POS software

Job description

• The Emerging Markets Team is a new venture from Toast, building out our sales and servicing capacity to customers whose primary language is Mandarin
• The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go live and ongoing success
• As an Menu Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey
• You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions
• To thrive as a Menu Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
• Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

• Bilingual/Fluent in Mandarin & English required
• Success operating independently and navigating competing priorities in a constantly changing environment
• Excellent communication, organizational, and influencing skills
• Proven track record of success in meeting and exceeding goals
• 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM
• Training, teaching, or development experience