Onboarding & Adoption Specialist — POS SaaS

Moniepoint Inc.; Plateau (TN); Hybrid; USD 1,300 - 2,300; Full time

Benefits offered by this job

Culture

Learning and development

Competitive compensation

Job summary

Moniepoint Inc. in Plateau–Jos North seeks an Implementation Officer to guide new retail customers through onboarding of Moniebook POS. You will tailor onboarding plans, configure the POS to fit each store, deliver hands-on training, and monitor adoption in the critical first 30-60 days.

You will collaborate with Sales, Product, Support, and Account Managers to ensure a smooth handoff and measurable value for customers, with a focus on activation, retention, and expanding usage.

Qualifications

• 2-4 years of onboarding or customer success experience in SaaS or POS systems.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.
• Proven track record onboarding customers to software platforms and driving product adoption.
• Excellent communication and presentation skills with ability to train diverse audiences.
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously.

Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions that educate retail staff on core Moniebook features and workflows.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data and identify at-risk customers needing intervention.
• Relationship Building & Trust Establishment: Build strong relationships with key stakeholders during onboarding.
• Issue Resolution & Escalation Management: Provide troubleshooting support and escalate complex issues to Product/Engineering.
• Documentation & Knowledge Sharing: Maintain records in CRM/CS platform and improve onboarding resources.
• Account Manager Handoff: Execute smooth handoffs with context for continuity of support.
• Feedback Loop & Product Insights: Capture customer feedback and share with Product/Accounts teams.

Skills

Customer onboarding

Communication

Training delivery

Problem solving

Project management

Technical aptitude

Education

Bachelor's degree

Tools

CRM software

Training platforms

Moniebook POS

Job description

Moniepoint Inc. in Plateau–Jos North seeks an Implementation Officer to guide new retail customers through onboarding of Moniebook POS. You will tailor onboarding plans, configure the POS to fit each store, deliver hands-on training, and monitor adoption in the critical first 30-60 days.

You will collaborate with Sales, Product, Support, and Account Managers to ensure a smooth handoff and measurable value for customers, with a focus on activation, retention, and expanding usage.