Onboard Sales Specialist (US Fleet)

Lindblad Expeditions; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Lindblad Expeditions is seeking a dynamic Onboard Sales Specialist to join our National Geographic-Lindblad Expeditions US ships. You will engage with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations while highlighting the value and unique experiences of our voyages.

Work closely with the expedition leadership, hotel team and shoreside marketing to promote voyages, manage bookings and deliver memorable guest experiences.

Qualifications

• Experience promoting future voyages to guests aboard ships.
• Excellent communication and presentation skills.
• Ability to build lifelong customer relationships.
• Strong knowledge of itineraries and destinations.
• Proactive in identifying sales opportunities.
• Team collaboration with expedition and hospitality staff.

Responsibilities

• Promote and sell future expeditions to onboard guests.
• Deliver engaging presentations and one-on-one briefings.
• Collaborate with onboard team and shoreside marketing.
• Track bookings and follow up with potential guests.
• Gather guest feedback to influence itineraries.
• Maintain exceptional guest relations throughout voyage.
• Assist with marketing collateral and promotions.

Skills

Guest engagement

Sales & upselling

Public speaking

Product knowledge

Customer service

Collaboration

Market feedback

Reporting

Job description

Who We Are

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

Who We Are

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

About The Role

We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions US ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Onboard Sales Specialist will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.

Essential Duties

• Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions
• Guest Engagement: Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure
• Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages
• Onboard Presentation: Conduct informative and engaging presentations, workshops, and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions
• Onboard Marketing: Work with shoreside marketing and sales team to manage all onboard marketing efforts to promote future expeditions and offers, ensuring merchandising efforts are executed correctly on the ship
• Bookings & Follow-up: Posting dedicated Onboard Sales specialist hours of availability at your designated desk. Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service
• Collaboration: Work closely with the Expedition Leader, Hotel Manager, and shoreside teams to ensure seamless coordination of sales and guest engagement activities throughout the voyage
• Market Intelligence: Gather feedback and insights from guests to help shape future offerings, refine sales strategies, and contribute to the development of new itineraries and experiences
• Reporting: Track sales metrics and provide regular updates to the sales and management teams on guest interest, sales conversions, and feedback on potential bookings
• Other Duties: Conduct other duties as needed, as per instruction by the Hotel Director

Shipboard Responsibilities And Duties

• Help and remove all guest surveys and keys upon conclusion of previous voyage
• Remove outdated collateral and deliver onboard sales in-cabin collateral to each cabin prior to guest embarkation
• Assist the Hotel Director with cabin upgrade inquiries from guests
• Help and deliver guest name tags to each respective cabin prior to guest embarkation
• Complete the voyage recap report for shoreside leadership team, analyzing bookings, data and revenue trends from guests. The voyage recap email summary is due to shoreside leadership team on embarkation afternoon each turn-day
• Support the guest check-in process on embarkation day
• Upon embarkation, assist the Receptionist, Hotel Director and Purser at the reception desk, assisting with guest questions
• Support the base camp operations, this includes assisting guests with donning a life jacket, assisting guests with tapping their key cards on and off the ship, and also assisting with crowd control for biosecurity
• Support the base camp operation throughout the remainder of the voyage if you are not actively working on guest bookings or conducting appointments with guests (quotes, appointments and bookings will always take priority)