Onboard Cruise Train Manager: Guest Services Lead

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Experience of a lifetime

Rewards & Incentives

Employee activities

Job summary

The Onboard Manager on the train for Princess Cruises and Holland America Line leads from the front with a strong focus on safety, guest services, and food & beverage, while supporting the team. This role requires wearing many hats and managing operational tasks on route to ensure a high-quality guest experience.

Based in Rail Services on board, you will supervise crewmembers, uphold company policies, and drive service excellence in a fast-paced environment.

Responsibilities

• Carry out management responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations.
• Supervise, train, coach, and support all onboard crewmembers.
• Have an active role in enhancing our guests' experience.
• Manage guest services, food and beverage, and mechanical operations while in route.
• Aid in the timeliness of all aspects related to meal services.
• Retrieve all locked-back stock retail items for sales made by onboard employees.
• Maintain a safe and healthy working environment for guests and crewmembers.
• Help maintain policies and procedures including those related to company housing.
• Lead crew by example both on and off the clock.

Job description

The Onboard Manager on the train for Princess Cruises and Holland America Line leads from the front with a strong focus on safety, guest services, and food & beverage, while supporting the team. This role requires wearing many hats and managing operational tasks on route to ensure a high-quality guest experience.

Based in Rail Services on board, you will supervise crewmembers, uphold company policies, and drive service excellence in a fast-paced environment.