On-Snow Supervisor

PSIA-AASI Western Region

Sisters (OR)

On-site

USD 22,000 - 31,000

Full time

14 days+

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Benefits offered by this job

Free training clinics with top ski/sno

Free season pass for you and immediate

Complimentary lift tickets

Free gear rentals

25% discount Hoodoo store

Free food and beverage

Job summary

Hoodoo Ski Area in Sisters, Oregon is seeking an On Snow Supervisor to ensure the smooth flow of lessons and on-snow operations. You will coordinate daily schedules, assist guests, and drive upsell of lesson products while upholding safety and instructional excellence.

The OSS acts as an ambassador for Hoodoo, engaging with guests and supporting instructors. Expect outdoor work in all weather, with occasional on-snow teaching for diverse ages and abilities.

Qualifications

Must be at least 21 years old and well-groomed.
Excellent, friendly customer service and communication skills.
Active PSIA/AASI member; Level 2 or 3 certification OR 5+ years as instructor.
Strong organizational and supervisory abilities.

Responsibilities

Supervise coaching staff and ensure smooth lesson flow.
Assign lessons based on coaches' certified ability and student needs.
Oversee on-snow operations, setup, teardown, and safety.
Run hourly lineups and connect guests with their lessons.
Record data, calculate lesson commissions, and supervise sign-out.
Participate in leadership meetings and maintain radio communications.
Sell and upsell lessons and products using Hoodoo POS software.
Represent Hoodoo Ski Area professionally to guests.

Skills

Customer service

Communication

Leadership

Team supervision

Sales & upsell

Education

PSIA/AASI Level 2 or 3 OR 5+ years teaching experience

Tools

POS software

Job description

Position Title

On Snow Supervisor

Type

Full-Time Seasonal, Nov-May

Schedule

8:00am – 4:00pm, Wed-Sun

Rate

Starting at $19/hr; wage dependent on requisite experience and PSIA/AASI certification level.

Reports to

Assistant Director, Director

Position Summary

The On Snow Supervisor (OSS) is the first point of contact for all coaches during the work day and is responsible for the seamless flow of lesson assignments and on-snow operations.

The OSS coordinates with the leadership team to organize daily lesson schedules and assignments, assist guests with check-in and navigating to their lessons, sell and upsell lesson products and programs, and ensure all instructors and lessons exhibit the highest quality of safety as well as instructional excellence.

In addition to supervising lessons, the OSS also acts as an ambassador for Hoodoo, engaging with guests and ensuring a positive experience.

Occasionally the OSS will be asked to ride the trails to assist guests who may need support on-snow.

NOTE: The OSS works outside daily, in all weather conditions, and may be required to teach lessons to any age (2-90+) and any skill level (1-9).

Requirements

Minimum 21 years of age.

Well-groomed and well-spoken.

Excellent, friendly, and outgoing customer service.

Active PSIA/AASI member; Level 2 or Level 3 certification OR 5+ years of experience as an instructor.

Strong communication and organization skills.

Clinic Leader experience.

Supervisory Or Management Experience Is Strongly Preferred.

General computer skills. Experience with sales programs is preferred. Ability to learn new programs is a must.

Responsibilities

Supervise coaching staff and ensure smooth flow of lessons.

Assign lessons according to coaches’ certified ability and the specific students’ needs.

Supervise lesson area including set up, tear down, and snow shovelling as needed.

Ensure the outdoor lesson area is safe, clean, stocked and organized.

Run hourly “Line Ups”, checking in with staff and connecting guests with their correct lesson.

Answer Guest Questions About Lessons, Products, And Programs.

Address grievances and complaints from guests on-snow, relaying guest concerns to the Director(s) and following up in collaboration with the leadership team.

Record accurate data, correctly calculate lesson commissions, and supervise instructor sign out daily.

Regularly participate in leadership meetings.

Maintain consistently reliable radio communication.

Assist with closing procedures, both on-snow and in office.

Comply with all Ski & Ride School and Hoodoo Ski Area policies.

Work closely with the other supervisors on a daily basis to ensure all lessons are appropriately assigned and fulfilled.

Ensure standardized procedures are followed to improve efficiency of staff on the snow.

Provide instructor feedback and support coaches in improving their teaching, technical, and people skills.

Sell and upsell lessons and other products using Hoodoo POS software.

Represent Hoodoo and the Ski & Ride School to the public cheerfully and professionally at all times.

Provide mentorship and guidance for instructors to support their individual development as athletes and coaches.

Maintain awareness of and attention to guest and worker safety at all times, especially including immediate response to injuries and weather-related accidents.

Physical Demands

Stand outside in winter weather for an extended period of time.

Navigate up and down stairs several times a day.

Carry and move equipment around the lodge and outdoors.

Individuals who require accommodations due to disability will be provided with appropriate support to enable equitable access to completing essential functions.

Perks