On-Site Warehouse IT Support Specialist

Simons; Jackson (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Simon & Schuster seeks an on-site Warehouse Technology Support Specialist in Jackson to keep critical warehouse tech running. You will troubleshoot Windows devices, printers, and shared technology, support packing workflows, and coordinate with central IT for major changes.

You will stage and deploy equipment, validate changes, and ensure employees resume work after incidents. The role requires on-site presence and strong communication with warehouse leadership.

Qualifications

• High school diploma or equivalent.
• CompTIA A+ certification or comparable hands‑on experience supporting end‑user hardware and endpoints.
• Two or more years of hands‑on technical support experience with Windows devices, printers, peripherals, and shared technology; equivalent technical education and experience will be considered.
• Working knowledge of Windows 11, Microsoft 365, endpoint hardware, MFA, and basic access troubleshooting.
• Basic network knowledge, including the ability to identify switches and ports, trace basic connectivity, provide console access, and safely perform directed cabling work.
• Ability to work full time on site, communicate and document work clearly, collaborate with central IT teams, move and stage standard IT equipment, and follow warehouse safety requirements.

Responsibilities

• Serve as the visible, dependable on-site technology contact for warehouse leaders and employees, prioritizing incidents according to their impact on warehouse operations.
• Diagnose, repair, replace, and validate shared Windows workstations, kiosks, printers, monitors, docks, peripherals, and approved warehouse technology.
• Support packing and shipping print workflows through hands-on troubleshooting, local printer checks, and validation of packing-list and label output before escalating application or network issues.
• Stage, deploy, recover, ship, and track employee and shared devices for new hires, replacements, onboarding needs, and approved site projects.
• Provide first‑level support for Windows 11, Microsoft 365, basic account access, MFA, and shared-device login issues; route identity, security, and account‑administration work to the appropriate central IT team.
• Assess wired, wireless, and RF connectivity symptoms, capture location and device details, document operational impact, and coordinate escalation to Network Engineering.
• Perform approved on‑site physical support under direction from central IT teams, including equipment checks and installations, troubleshooting, console access, device reboots, port identification, cable tracing, directed port or cable changes, and physical validation.
• Support approved maintenance, deployments, migrations, and recovery activities by communicating local impact and validating that warehouse employees can resume work.
• Maintain accurate asset, location, ownership, and status records for site technology, and keep service tickets current with impact, troubleshooting, equipment details, escalation, and resolution information.
• Communicate incidents, workarounds, planned changes, and restoration clearly to warehouse leaders and employees.
• Identify recurring technology issues and readiness gaps, and recommend practical, evidence‑based improvements to IT leadership.
• Follow security, safety, access, asset‑handling, and change‑management requirements in warehouse, office, and designated equipment areas.

Skills

Windows devices

Printers & peripherals

Shared technology

End-user support

Team collaboration

Education

High school diploma

Tools

Windows 11

Microsoft 365

MFA

Job description

Simon & Schuster seeks an on-site Warehouse Technology Support Specialist in Jackson to keep critical warehouse tech running. You will troubleshoot Windows devices, printers, and shared technology, support packing workflows, and coordinate with central IT for major changes.

You will stage and deploy equipment, validate changes, and ensure employees resume work after incidents. The role requires on-site presence and strong communication with warehouse leadership.