On-Site Warehouse IT & Printer Support Tech

Simon & Schuster; Jackson (TN); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Simon & Schuster is seeking a Warehouse Technology Support Specialist for our Jackson, TN facility. This on-site role supports on-site PCs, kiosks, printers, RF devices, and packing/ shipping workflows, collaborating with central IT to keep operations running smoothly.

You will provide first-level Windows/M365 support, manage devices for onboarding, and ensure safety and security compliance in a warehouse environment.

Competenze

• Two or more years of hands-on technical support experience with Windows devices, printers, peripherals, and shared technology.
• Working knowledge of Windows 11, Microsoft 365, endpoint hardware, MFA, and basic access troubleshooting.
• Ability to work full time on site, communicate and document work clearly, collaborate with central IT teams, move and stage standard IT equipment, and follow warehouse safety requirements.

Mansioni

• Serve as the visible, dependable on-site technology contact for warehouse leaders and employees, prioritizing incidents by impact on operations.
• Diagnose, repair, replace, and validate on-site shared Windows workstations, kiosks, printers, monitors, docks, and peripherals.
• Support packing and shipping print workflows through hands-on troubleshooting, printer checks, and validation of labels before escalation.
• Stage, deploy, recover, ship, and track devices for new hires, replacements, onboarding, and site projects.
• Provide first-level support for Windows 11, Microsoft 365, MFA, and shared-device login issues; route higher-level issues to central IT.

Conoscenze

Windows 11

Microsoft 365

End-user hardware

Printer support

MFA basics

Formazione

High school diploma or equivalent

CompTIA A+ certification

Strumenti

Asset-management tools

Descrizione del lavoro

Simon & Schuster is seeking a Warehouse Technology Support Specialist for our Jackson, TN facility. This on-site role supports on-site PCs, kiosks, printers, RF devices, and packing/ shipping workflows, collaborating with central IT to keep operations running smoothly.

You will provide first-level Windows/M365 support, manage devices for onboarding, and ensure safety and security compliance in a warehouse environment.