On-Site VTC/AV & IT Support Technician (Windows 11)
ASRC Federal
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Descrizione del lavoro
ASRC Federal Technology Solutions is seeking an experienced VTC/AV and IT Service Desk Technician at Aberdeen Proving Ground, MD to provide Tier 2/3 desktop support for Windows 11. You will re-image devices and support NIPR/SIPR networks under RNEC guidance.
You will also troubleshoot mobile devices, printers, and AV systems, manage tickets in ServiceNow, and collaborate with teams to resolve VIP issues across classified and unclassified networks.
Competenze
- Bachelor’s degree required; 3+ years IT infrastructure and support experience.
- 1+ year of VTC/AV support experience.
- Experience with Windows 10/11 troubleshooting and support, mobile devices, printers/scanners, and ITSM tools.
Mansioni
- Troubleshoot and resolve IT issues for Windows 11 desktops and laptops.
- Re-image devices per baseline configurations.
- Support mobile devices (iOS, MiFi).
- Provide printers/scanners and peripheral support.
- Apply patches above baseline requirements.
- Administer Entra ID, Intune, and M365 environments.
- Log and resolve incidents in ServiceNow.
- Update asset/configuration databases for hardware changes.
- Collaborate with teams to resolve complex issues.
- Provide VTC and AV support for unclassified and classified, including Teams Live Events.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
ASRC Federal Technology Solutions is seeking an experienced VTC/AV and IT Service Desk Technician at Aberdeen Proving Ground, MD to provide Tier 2/3 desktop support for Windows 11. You will re-image devices and support NIPR/SIPR networks under RNEC guidance.
You will also troubleshoot mobile devices, printers, and AV systems, manage tickets in ServiceNow, and collaborate with teams to resolve VIP issues across classified and unclassified networks.
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