On-Site Visitor & Event Coordinator – Museum Experience

LAUKOA; Middletown (CT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Life and AD&D insurance

Job summary

LAUKOA in New London, CT seeks a Visitor and Event Coordinator to manage visitor experience, front-of-house logistics, and approved museum and community events, translating plans into safe, polished delivery while avoiding unauthorized commitments.

You will coordinate programs, prepare run-of-show docs, supervise on-site contacts, ensure accessibility and safety, analyze feedback, and track costs with vendors under Government constraints.

Qualifications

• Bachelor degree in hospitality management, public relations, marketing, or a related field.
• Two to four years of event planning, hospitality, or front-of-house museum-operations experience.
• Proficiency with Microsoft Office, event-registration systems, and scheduling software.
• Demonstrated experience with visitor flow, crowd control, ADA/accessibility considerations, event logistics, and post-event feedback or metrics.

Responsibilities

• Coordinate approved public programs, recurring operations, and authorized events, including National Coast Guard Museum Association coordination when directed by the Government.
• Prepare run-of-show documents, layouts, schedules, staffing parameters, setup/transition/teardown plans, and event operating procedures within approved requirements.
• Serve as the on-site Contractor point of contact during events; coordinate with authorized stakeholders and enforce approved building protocols, including gallery food/drink restrictions.
• Deconflict daily gallery visitation with approved public or private events and coordinate visitor-flow, crowd-control, accessibility, and safety needs.
• Collect and analyze visitor feedback and visitor-experience measures; recommend process improvements through the Contractor Program Manager.
• Track authorized event costs, vendor invoices, and cost-allocation documentation. Coordinate approved vendors but do not obligate Government funds or approve payments.

Skills

Event planning

Front-of-house operations

Visitor-management

ADA/accessibility considerations

Education

Bachelor degree in hospitality management or related field

Tools

Microsoft Office

Event-registration systems

Scheduling software

Job description

LAUKOA in New London, CT seeks a Visitor and Event Coordinator to manage visitor experience, front-of-house logistics, and approved museum and community events, translating plans into safe, polished delivery while avoiding unauthorized commitments.

You will coordinate programs, prepare run-of-show docs, supervise on-site contacts, ensure accessibility and safety, analyze feedback, and track costs with vendors under Government constraints.