On-Site Unified Communications & VoIP Intern (Paid)

Select Medical; Mechanicsburg (Cumberland County); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid internship

Descripción de la vacante

Select Medical in Mechanicsburg, PA, offers a 12-week on-site Unified Communications Intern program designed for college juniors or seniors. This paid internship provides hands-on experience across VoIP, FoIP, contact centers, and telecom services, with supervision and structured learning including classroom and project work beginning May 17, 2027.

Participants will gain exposure to voice systems, cloud communications, and networking while working under seasoned team members.

Formación

• Pursuing a bachelor's degree in Information Technology or related field.
• Sophomore year completed before start of internship.
• Full internship attendance required.

Responsabilidades

• Assist with diagnosing routine issues for the Unified Communications team under guidance.
• Collect information, reproduce issues, and document findings for root-cause analysis.
• Coordinate with IT groups, vendors, and carriers via ticketing/escalation processes.
• Provide clear, timely status updates to team and users.
• Support small projects, including equipment prep, inventory, testing, documentation, and implementation activities.
• Respond promptly to incidents involving software, phones, or network; keep records current.
• Document customer impact and escalate as needed to meet service targets.
• Maintain accurate communications system records (equipment, cabling, locations, software versions).
• Assist Voice/UC engineering with testing, documentation, and improvements of contact center solutions.
• Participate in training, meetings, shadowing, and knowledge-sharing sessions.
• Follow change management, information security, safety, confidentiality and procedures.

Conocimientos

Troubleshooting

Documentation

Ticketing

Communication

Teamwork

Educación

Bachelor's degree in Information Technology or Software Development

Descripción del empleo

Select Medical in Mechanicsburg, PA, offers a 12-week on-site Unified Communications Intern program designed for college juniors or seniors. This paid internship provides hands-on experience across VoIP, FoIP, contact centers, and telecom services, with supervision and structured learning including classroom and project work beginning May 17, 2027.

Participants will gain exposure to voice systems, cloud communications, and networking while working under seasoned team members.