On-Site Ticketing & Audience Experience Associate

Playbill, Inc.; New York (NY); On-site; USD 26,000 - 34,000; Part time

Job summary

The Playwrights Realm in New York, NY is seeking a Ticketing Assistant for a site-specific experience. You will manage on-site ticketing using OvationTix/AudienceView and support sales reporting to the Marketing team while ensuring smooth audience flow.

Ideal candidates possess strong customer service and tech comfort, with a willingness to learn the ticketing system prior to previews. This is a temporary, on-site role with flexible hours during prep and performance weeks.

Qualifications

• Strong customer service skills.
• Comfort with using ticketing and digital check-in systems.
• Able to troubleshoot basic ticketing issues.

Responsibilities

• Welcome ticketed audience members and check them in.
• Provide attendance and sales updates to Marketing/Producing.
• Support audience flow and on-site tasks as needed.
• Answer patron questions and troubleshoot ticketing issues during events.

Skills

Customer service

Technology savvy

Communication

Tools

AudienceView/OvationTix

Job description

The Playwrights Realm in New York, NY is seeking a Ticketing Assistant for a site-specific experience. You will manage on-site ticketing using OvationTix/AudienceView and support sales reporting to the Marketing team while ensuring smooth audience flow.

Ideal candidates possess strong customer service and tech comfort, with a willingness to learn the ticketing system prior to previews. This is a temporary, on-site role with flexible hours during prep and performance weeks.