On-Site Technical Services Engineer - Packaging & Process

Mars; Burr Ridge (IL); On-site; USD 75,000 - 102,000; Full time

Benefits offered by this job

Mars University

Company bonus

Job summary

Mars seeks an Associate Engineer Technical Services at our Illinois plant in Burr Ridge to provide technical leadership across ice cream manufacturing technologies, guiding troubleshooting, scale-up, and process improvement.You will own packaging escalations, coordinate with suppliers, implement SPC, and enable cross-functional communication to ensure product quality and compliance. The role is on-site with occasional after-hours support.

Qualifications

• Bachelor’s degree in Food Science, Engineering, or related technical discipline.
• Six Sigma Green Belt or proven experience leading with problem solving tools.
• Experience with implementing Statistical Process Control Concepts & Software.
• Experience in commercialization, scale-up, manufacturing capability, and data analysis.

Responsibilities

• Lead packaging escalations by directing investigation and troubleshooting.
• Communicate with External Suppliers when materials are outside specifications and ensure resolution.
• Own statistical process control system implementation.
• Leverage specifications and standard run conditions to maintain process verification for key product parameters.
• Ensure monitoring and reporting tools are available to ensure product meets compliance.
• Drive continuous quality improvements, efficiency gains, and waste reduction.

Skills

Problem solving

Statistical Process Control

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Food Science/Engineering

Tools

SPC Software

Job description

Mars seeks an Associate Engineer Technical Services at our Illinois plant in Burr Ridge to provide technical leadership across ice cream manufacturing technologies, guiding troubleshooting, scale-up, and process improvement.You will own packaging escalations, coordinate with suppliers, implement SPC, and enable cross-functional communication to ensure product quality and compliance. The role is on-site with occasional after-hours support.