On‑Site Systems Administrator — IT & Security

Bally's; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

$7 Daily Employee Parking

Job summary

Bally's in Chicago, IL is seeking an IT Administrator to deliver Tier 2/3 Help Desk support and to manage Windows servers, Active Directory, M365, and network infrastructure for reliable 24/7 operations.

The role requires strong customer service, analytical skills, and the ability to work weekends/nights as scheduled, with duties spanning security, backups, virtualization, and disaster recovery initiatives.

Responsibilities

• Provide technical assistance to users, including system setup, configuration, and troubleshooting.
• Provide Tier 2 and Tier 3 Help Desk support, including coverage of Help Desk phone calls, email support requests, and ticket management.
• Ensure security, backup, recovery, and disaster recovery policies and procedures are followed and maintained.
• Administer and maintain Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies.
• Monitor and maintain network infrastructure, including switches, wireless access points, VPN connectivity, and related services.
• Manage system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates.
• Maintain and support virtualization environments, cloud-based services, and enterprise applications.
• Perform routine system monitoring, capacity planning, and maintenance to ensure optimal system availability and reliability.
• Develop, maintain, and test backup and disaster recovery processes to ensure business continuity.
• Create and maintain technical documentation, system diagrams, procedures, and inventory records.
• Assist with IT projects, technology implementations, upgrades, migrations, and integrations.
• Enforce IT security standards and assist with compliance initiatives, audits, and risk mitigation efforts.

Job description

Bally's in Chicago, IL is seeking an IT Administrator to deliver Tier 2/3 Help Desk support and to manage Windows servers, Active Directory, M365, and network infrastructure for reliable 24/7 operations.

The role requires strong customer service, analytical skills, and the ability to work weekends/nights as scheduled, with duties spanning security, backups, virtualization, and disaster recovery initiatives.