On-Site Staffing Leader for Tech Teams

Cenero LLC; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Job summary

Cenero is seeking an On-Site Staffing Manager to lead a dedicated team of technicians and engineers placed with client accounts across the combined PPI-Cenero organization. You will recruit, hire, train, and manage performance while ensuring staff fit, growth, and alignment with client needs.

You will partner with Client Success, Sales, and Service Operations to expand staffing within existing accounts, build a scalable staffing model, and drive profitability.

Qualifications

• 5+ years of experience leading a team of technical or client-facing staff.
• Experience with the full employee lifecycle: recruiting, hiring, performance management, coaching, and termination.
• Ability to assess technical aptitude and interpersonal/presentation skills, and to match people to the accounts where they will succeed.
• Working knowledge of AV/IT systems and support environments, sufficient to evaluate the technical fit and growth needs of on-site staff.
• Executive presence and polish; proven ability to build trust and credibility with client stakeholders at every level, up to CIO, VP, and senior director.
• Experience building customer feedback programs (surveys, service reviews) and career development paths that keep distributed teams engaged.
• Financial acumen; comfortable managing to labor cost, margin, and utilization targets and reporting on account-level staffing profitability.
• Commercially minded and collaborative; able to partner with Client Success, Sales, and Service Operations on account growth and staffing logistics (backfill, surge, cross-training).
• Willingness to travel to customer sites as needed.

Responsibilities

• Lead and grow the combined organization's On-Site Staffing team of technicians and engineers, each assigned on a dedicated or semi-dedicated basis to a specific customer account.
• Own the full employee lifecycle for on-site staff: recruiting (with help of recruiter), hiring, onboarding, developing ongoing training plan, performance reviews, coaching, and termination decisions.
• Continuously evaluate the fit of each on-site employee against their assigned account (cultural fit, technical fit, technical aptitude, and client-facing presentation skills), and reassign or develop staff as needed to keep the best possible person on every account.
• Partner closely with the Client Success Manager or Service Sales representative who owns each account to proactively identify and resolve staffing-related issues, so that client expectations are consistently met and, where possible, exceeded.
• Serve as a customer-facing point of contact for on-site staffing engagements, engaging with the client organization at every level, from day-to-day site contacts up to CIOs, VPs, and senior directors as needed.
• Administer a rotating monthly customer survey program and lead regular service review meetings with client stakeholders to capture ongoing feedback on staff performance and account health.
• Hold regular (weekly/biweekly) touchpoints with the entire on-site staffing team and require attendance at mandatory service meetings, so team members feel connected to and supported by the broader organization.
• Build and maintain a technical career path for on-site staff, ensuring visible growth opportunities beyond the account they are currently assigned to so no one feels capped by a single placement.
• Coordinate backfill, surge staffing, and coverage during PTO, turnover, or account ramp-up with the Dispatch/FSE and NOC/TSE teams.
• Partner with Client Success Managers and Sales & Marketing to expand on-site staffing within existing accounts and grow it as a strategic offering for the combined organization.
• Build a single, unified on-site staffing model and set of best practices that scales across the full customer base.
• Own financial performance for the On-Site Staffing team against labor cost, margin, and utilization targets (to be defined); maintain accurate staffing records, account assignments, and time tracking.
• Occasional Travel may be required
• Other duties as assigned.

Skills

Team leadership

Recruiting & hiring

Employee lifecycle

Technical aptitude assessment

Executive presence

Customer feedback programs

Financial acumen

Collaborative cross-team work

Willingness to travel

Job description

Cenero is seeking an On-Site Staffing Manager to lead a dedicated team of technicians and engineers placed with client accounts across the combined PPI-Cenero organization. You will recruit, hire, train, and manage performance while ensuring staff fit, growth, and alignment with client needs.

You will partner with Client Success, Sales, and Service Operations to expand staffing within existing accounts, build a scalable staffing model, and drive profitability.