CSR Specialist

Genuine Parts Company; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, provide quotes, and handle order entry across phone, fax, email, or walk-in channels.

You will influence gross profit by negotiating prices, adjust non-contract pricing when needed, and build relationships to drive repeat business while maintaining inventory levels and selecting cost-effective shipping methods.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience or equivalent.
• Strong communication and organizational skills.
• Ability to multi-task and manage time.
• Basic computer skills and use of business systems.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place orders via phone, fax, email, or walk-in.
• Influence gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer needs while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Order items to maintain appropriate inventory levels for customers.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Source products from branch, DC, or supplier inventory.
• Determine cost-effective shipping methods for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares shipments.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.