On-Site Solar Service Tech: EV, Batteries & Repairs

Photon Brothers; Centennial (CO); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Life insurance

Paid holidays

PTO

Telehealth

Job summary

Photon Brothers in Centennial, CO is seeking a Solar Service Technician to diagnose, troubleshoot, maintain, and repair residential solar PV systems, battery storage, EV chargers, and related electrical equipment.

You will work on roofs of varying pitches, use monitoring platforms and diagnostic tools, document service notes with photos, and provide high-level customer service while ensuring safety and quality.

Qualifications

• High school diploma or equivalent.
• Solar experience such as installation, electrical, or service experience (2+ years preferred).
• Working knowledge of NEC codes and residential electrical systems.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and troubleshoot residential solar PV systems, battery storage, EV chargers, and associated electrical components.
• Perform corrective maintenance, warranty repairs, inspections, and service upgrades.
• Respond to service calls and customer concerns regarding system production, monitoring, equipment performance, or functionality.
• Utilize monitoring platforms and diagnostic tools to identify and resolve system issues.
• Accurately document troubleshooting steps, resolutions, photos, and service notes within internal software systems.
• Coordinate with the Service team and Operations to prioritize and complete service requests efficiently.
• Ensure all work is completed safely and in compliance with NEC, local AHJ requirements, and company standards.
• Perform inverter replacements, system diagnostics, communication troubleshooting, breaker replacements, module replacements, and commissioning support.
• Support detach/reset and reroof-related solar service work as needed.
• Maintain service vehicle inventory, tools, and equipment.
• Deliver a high level of professionalism and customer service during homeowner interactions.
• Support onboarding and training of new Service Technicians as needed.
• Participate in safety meetings, trainings, and process improvement initiatives.
• Meet or exceed KPIs including turnaround time, first-time resolution, and customer satisfaction.

Skills

Solar experience

Electrical troubleshooting

Customer service

Safety awareness

On-site roofing work

Education

High school diploma

Tools

Enphase

SolarEdge

Tesla

NABCEP

OSHA 10

Monitoring platforms

Battery storage systems

Job description

Photon Brothers in Centennial, CO is seeking a Solar Service Technician to diagnose, troubleshoot, maintain, and repair residential solar PV systems, battery storage, EV chargers, and related electrical equipment.

You will work on roofs of varying pitches, use monitoring platforms and diagnostic tools, document service notes with photos, and provide high-level customer service while ensuring safety and quality.