Solar Service Technician

Photon Brothers; San Luis Obispo (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with match

Life insurance

Telehealth

Paid holidays and PTO

Job summary

Photon Brothers is seeking a motivated Solar Service Technician to diagnose, maintain, and repair residential solar PV systems, battery backup, EV chargers, and related electrical equipment. The role emphasizes safety, customer service, and field service expertise.

You will work on rooftops, perform preventive maintenance, document service notes, and collaborate with the Service and Operations teams to meet safety and performance KPIs. A valid driver’s license is required.

Qualifications

• 2+ years of solar installation, electrical, or solar service experience.
• Experience troubleshooting residential solar PV systems preferred.
• Knowledge of battery storage systems, EV chargers, and monitoring platforms is a plus.
• Strong problem-solving and customer service skills.
• Ability to read NEC code and electrical schematics; valid license required or equivalent.

Responsibilities

• Diagnose and troubleshoot residential solar PV systems, battery storage, EV chargers, and related components.
• Perform maintenance, warranty repairs, inspections, and service upgrades.
• Respond to service calls and customer concerns about production and performance.
• Document troubleshooting steps, resolutions, and service notes in internal software.
• Coordinate with Service and Operations teams to prioritize requests and ensure safety and quality.
• Perform inverter replacements, system diagnostics, and commissioning support.
• Maintain service vehicle, tools, and equipment; uphold safety and NEC compliance.
• Onboard/train new Service Technicians and participate in safety trainings.

Skills

Solar service experience

Electrical troubleshooting

Customer service

Safety orientation

Communication

Education

High school diploma or equivalent

NABCEP certification

Electrical Journeyman license or apprenticeship

OSHA 10/30 certification

Job description

We are seeking a motivated and skilled Solar Service Technician to join our growing Service team. This role is responsible for diagnosing, troubleshooting, maintaining, and repairing residential solar PV systems, battery backup systems, EV chargers, and related electrical equipment. The ideal candidate is customer-focused, safety-oriented, and experienced in field service and electrical troubleshooting.

The Solar Service Technician plays a critical role in ensuring our customers’ systems are operating safely, efficiently, and at peak performance.

Responsibilities

• Diagnose and troubleshoot residential solar PV systems, battery storage systems, EV chargers, and associated electrical components
• Perform corrective maintenance, warranty repairs, inspections, and service upgrades
• Respond to service calls and customer concerns regarding system production, monitoring, equipment performance, or functionality
• Utilize monitoring platforms and diagnostic tools to identify and resolve system issues
• Accurately document troubleshooting steps, resolutions, photos, and service notes within internal software systems
• Coordinate with the Service team (Director, Coordinators, and fellow techs) and Operations team to prioritize and complete service requests efficiently
• Ensure all work is completed safely and in compliance with NEC, local AHJ requirements, and company standards
• Perform inverter replacements, system diagnostics, communication troubleshooting, breaker replacements, module replacements, and commissioning support
• Support detach/reset and reroof-related solar service work as needed
• Maintain service vehicle inventory, tools, and equipment
• Deliver a high level of professionalism and customer service during all homeowner interactions
• Support the onboarding and training of new Service Technicians as needed
• Participate in regular safety meetings, technical trainings, and process improvement initiatives
• Meet or exceed service department KPIs including turnaround time, first-time resolution, and customer satisfaction

Requirements

• High school diploma or equivalent required
• 2+ years of solar installation, electrical, or solar service experience preferred
• Experience troubleshooting residential solar PV systems strongly preferred
• Knowledge of battery storage systems, EV chargers, and monitoring platforms is a plus
• Working knowledge of NEC codes and residential electrical systems
• NABCEP certification is a plus
• Electrical Journeyman license or apprenticeship experience preferred
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Comfortable using mobile apps, monitoring platforms, and service software
• Ability to work independently and collaboratively in a fast-paced environment
• Must be comfortable working on roofs of varying pitches and heights
• Ability to climb ladders, lift up to 60 pounds, and work in various weather conditions
• Valid driver’s license with clean driving record required
• Must be able to pass a motor vehicle and background check

Preferred Qualifications

• Experience with Enphase, SolarEdge, Tesla, FranklinWH, or similar platforms
• Experience with residential reroof detach/reset work
• OSHA 10 or OSHA 30 certification
• Experience commissioning or troubleshooting battery backup systems

Pay for this position is $30-$38 per hour, depending on experience. Overtime opportunities may be available depending on seasonality and business needs.

This full-time role is eligible to participate in health (one plan is less than $35 per pay check!), dental, and vision insurance. Photon Brothers also offers a 401k with match, as well as company-sponsored life insurance and telehealth. Paid holidays and PTO are also offered with this position.

This role will be posted until October 16, 2026 at a minimum, or until the role is filled.

About Us

At Photon Brothers, we're dedicated to leading the way in clean energy solutions and helping our clients transition to sustainable, reliable power sources. As a trusted provider of electrical services, we specialize in the installation of solar panels, battery storage systems, and EV chargers, and are proud partners in Tesla's Powerwall Certified Installer program. We also offer roofing services, detach and reset, and solar system maintenance, making us a full-service home energy company.

With locations across Colorado and California, we keep everything in-house — from sales and project management to installation and service — so our customers always know who to call.