On-Site Service Technician - Washington DC

Diversified; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

Diversified is seeking an Audio-Visual On-Site Service Technician for a full-time role located in Washington, DC. This position requires substantial AV experience, client interaction, and problem-solving capabilities, making it a vital role in ensuring optimal AV operations for premier clients.

Qualifications

• 3-5 years experience in AV support preferred.
• Experience with audio-visual related systems.
• Familiarity with fiber connectivity.

Responsibilities

• Perform problem determination and resolution for AV systems.
• Support users during meetings and events.
• Coordinate with the client for AV systems management.

Skills

Client relations

Audio-Visual Support

Troubleshooting

Networking

Education

High school diploma

Job description

Audio-Visual On-Site Service Technician - Washington DC

Pay Competitive

Location Washington/District Of Columbia

Employment type Full-Time

Job Description

Req#: 7695

Audio-Visual On-Site Service Technician - Washington DC

Washington, DC, USA Req #2946 Tuesday, June 13, 2023

What part will you play? The Onsite AV Service Technician will work at one of our premier clients. Located in Washington, DC. This is a fantastic opportunity for you to “own” your role. You will be the AV subject matter expert onsite, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, both in-person and virtual. Experience with a ticketing system (Service Now) would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with C-level client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a full-time role working for Diversified.

Job Functions

• Tech is capable of performing problem determination and problem resolution associated with the technologies deployed at client site.
• Resolve most issues but, for more advanced engineering or programming tasks, will request remote or dispatched support from the Diversified service organization.
• Operate as an extension of client’s staff and report daily to their assigned client site.
• Responsible for ongoing performance and operation of the deployed audio and video technology.
• Provide support for users, meeting, and events within this scope,
• May be involved in the planning and implementation of change or new installation of AV, Video, or related solutions at the client location.
• Shall assist in the utilization, operation, and implementation of the AV/V (audio visual/video) systems located at the customer’s facilities and any local off-site meetings.
• Primary responsibilities for VTC and AV incident management support including problem determination and resolution of AV Systems, Video endpoints and related infrastructure
• Coordinate with client staff to assist in determining AV/V and basic infrastructure requirements for any new conference room or media design
• Coordinate with Diversified and client’s contractors involved with ongoing support of systems and technologies
• Provide on-going operational preventative maintenance checks of all covered rooms and systems and perform any support/maintenance required at that time
• AVSS to be always dressed in proper attire
• Sets up and manages an AV/V maintenance and replacement schedule and inventory for all in-house equipment.
• Develop room and building inventory with current usage and forecasted upgrades.
• Troubleshoots and repairs AV/V problems as required or identifies problems and reports for manufacturer service
• Conforms to client’s change management procedures.


Physical Working Environment:

Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships.

What do we require from you?

A high school diploma (or equivalent) is a minimum requirement for this position.
Experience with audio-visual related systems (3-5 years of AV support preferred).

Experience:

• VTC- Working with operation, bridging and administration of video endpoints
  • Poly & CISCO, Evertz routers, Ross switchers
• NETWORK- Familiar with connecting to networks- setup/ configuration of IP settings of devices, VLAN Concepts
• AV Control Systems- Experience in the operation and troubleshooting of AV control
  • includes Crestron, Cisco, Poly, Evertz systems
• AUDIO - Working with audio systems- mixing, signal flow, signal tracing
  • includes Dante, RockNet, MediorNet, Embedded and Analog audio formats
• VIDEO- HD-SDI, IP video, HDMI and analog formats
• NDI and SMPTE 2110 experience/ familiarity is a plus
• FIBER- Familiarity with fiber connectivity of devices,
• Test equipment- working with WFM/ Vector scopes, Audio generators (digital/ analog), Fiber power meters, IP scanner software

Preferences will be given to those applicants possessing any of the following characteristics:

• Client relations related training/certifications
• AVIXA CTS related certifications
• Biamp related certifications
• Crestron related certifications
• Networking/IT related certifications



LOCATION-

Washington DC

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at [e-mail].

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

• Pay Type Hourly
Apply Now

Diversified is a leading technology integrator delivering innovative digital media, collaboration, broadcast, electronic security, and OTT solutions.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.