On-Site Service Desk Analyst — Growth & 70k+ Bonus

Technology Council of Central Pennsylvania

Lancaster (Lancaster County)

On-site

USD 60,000 - 70,000

Full time

4 days ago

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Benefits offered by this job

3 weeks PTO to start

Fully vested 401(k) with a substantial

Holiday bonuses

Ongoing training budgets

Job summary

The Technology Council of Central Pennsylvania seeks an experienced Service Desk Analyst to join our IT support team on-site in Lancaster. The role handles a wide range of user requests and incidents related to core IT systems, delivering timely resolutions and excellent customer service.

The ideal candidate has 2–3 years of experience with Windows OS and Office 365, strong Active Directory skills, and a customer-focused mindset.

Qualifications

2–3 years of experience supporting Windows OS and Office 365.
Solid Active Directory and user account management knowledge.
Strong communication and customer-focused mindset.
Experience in MSP or hybrid environments is a plus.
Ability to prioritize in a fast-paced setting and take ownership.
Willingness to participate in on-call rotation.

Responsibilities

Manage and resolve end-user requests for hardware, software, and applications.
Perform initial incident assessment, triage, and research.
Collaborate with support teams for escalated issues.
Document incidents from report to resolution in tracking systems.
Provide professional customer interaction and build positive support experiences.
Support Office 365 environment, Active Directory, and user management.
Participate in an on-call rotation to support after-hours needs.
Contribute to process improvements and knowledge base updates.