On-Site Security Shift Leader | Team Coach & Client Liaison

Allied Universal; Westlake (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Vacation after 1 year

Job summary

Allied Universal is hiring a Professional Security Shift Supervisor. The role oversees security staff on a specific shift at an assigned customer site and acts as the liaison with site leadership and the Account Manager. You will coach officers, ensure service quality, and manage routine reporting.

The ideal candidate demonstrates strong communication, crisis handling, and customer service skills, with the ability to work with various stakeholders and maintain professional standards.

Qualifications

• Must be 18+ and have a high school diploma or equivalent (or 5 years verifiable experience).
• Must communicate effectively and maintain professional interactions with all levels of personnel and the public.
• Must be able to prepare written reports and logs clearly and legibly.
• Read and understand operating procedures and instructions; background check and drug testing may be required.

Responsibilities

• Supervise and coordinate the delivery of security services on a specific shift at an assigned site.
• Act as liaison between the site supervisor, Account Manager/Field Operations Manager and security officers.
• Provide coaching, recognition and disciplinary actions within approved empowerment range.
• Handle crisis situations calmly and efficiently while maintaining customer service standards.

Skills

Effective communication

Report writing

Crisis management

Customer service

Driver's license

Background check

Computer skills

Staff supervision

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Allied Universal is hiring a Professional Security Shift Supervisor. The role oversees security staff on a specific shift at an assigned customer site and acts as the liaison with site leadership and the Account Manager. You will coach officers, ensure service quality, and manage routine reporting.

The ideal candidate demonstrates strong communication, crisis handling, and customer service skills, with the ability to work with various stakeholders and maintain professional standards.