On-Site Router

Limehouse Produce; North Charleston (SC); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Limehouse Produce in the United States (SC) is seeking a Routing Planner to design and optimize daily delivery routes using Omnitracs Roadnet and related platforms. You will monitor live performance, handle exceptions, and coordinate with drivers and back-office teams to ensure on-time deliveries.

The role requires 3–5 years in routing/dispatch, strong communication skills, and a solid understanding of DOT regulations. On-site with opportunities to contribute to ongoing routing improvements.

Competenze

• 3-5 years of routing, dispatch, logistics, or transportation coordination.
• Proficiency with routing software (Omnitracs/Roadnet experience required).
• Strong attention to detail and ability to multitask.
• Excellent problem-solving and quick decision-making under pressure.
• Effective written and verbal communication.
• Basic understanding of DOT regulations and commercial vehicle operations.
• High school diploma or equivalent; Associate degree preferred.

Mansioni

• Create and optimize daily delivery routes using Omnitracs Roadnet.
• Monitor routes in real time and manage exceptions.
• Communicate route changes to drivers and dispatch teams.
• Generate daily routing reports and performance summaries.
• Ensure DOT hours of service compliance.
• Assist with training and continuous improvement projects.

Conoscenze

Routing experience

Attention to detail

Problem solving

Communication skills

DOT regulations knowledge

Microsoft Office

Cloud-based applications

Formazione

High school diploma

Associate degree in Logistics

Associate degree in Business

Strumenti

Omnitracs Roadnet

Omnitracs Routing

Omnitracs Dispatch

Microsoft Office

Cloud-based apps

Descrizione del lavoro

Job Purpose/ObjectiveThe Router is responsible for the daily creation, optimization, and execution of delivery routes using routing technology platforms (Omnitracs Roadnet, Omnitracs Routing, and Omnitracs Dispatch). This role executes tactical route planning while monitoring real-time performance, managing last-minute changes, and ensuring on-time delivery to customers. The Routing Planner reports directly to the Routing Manager and serves as a key liaison between dispatch, drivers, and operations teams.Essential Job Functions1. Daily Route Creation & OptimizationBuild and optimize daily delivery routes using Omnitracs Roadnet and routing platformsApply route optimization to balance stop sequencing, drive times, customer time windows, and vehicle capacityIncorporate business rules, customer requirements, and driver capabilities into route planningUtilize telematics data to make informed routing decisions based on traffic patterns and historical performance2. Real-Time Exception ManagementMonitor routes throughout the day using real-time tracking and ETA toolsRespond to delivery exceptions including traffic delays, vehicle breakdowns, and customer requestsAdd last-minute orders and adjust routes dynamically to accommodate changing customer demandsCommunication route changes promptly to drivers and dispatch teams using easy-to-use communication tools3. Communication & CoordinationDistribute dispatch routing and related information to drivers and department representatives in an accurate and timely mannerMaintain clear communication between drivers and back-office teams throughout the delivery dayProvide regular updates on route progress, delays, and customer service issues to the Routing ManagerCoordinate with Sales, Shipping, and Transportation departments to align routing with operational needs4. Performance Monitoring & ReportingTrack and analyze key performance metrics including on-time delivery rates, fuel efficiency, and route adherenceAnalyze data and events from past deliveries to identify patterns and improvement opportunitiesGenerate daily routing reports and performance summaries for management reviewDocument exceptions, delays, and customer issues for continuous improvement analysis5. Customer Service SupportHandle routine customer inquiries regarding delivery times and ETAsInvestigate and resolve standard customer complaints related to routing and delivery timingEnsure delivery appointments are scheduled and met in a timely manner to meet customer requirementsProactively communicate with customers regarding potential delays or service disruptions6. Compliance & Quality AssuranceVerify DOT hours of service compliance for all assigned routesEnsure all orders are accurately reflected in the routing systemMaintain accurate records of routing decisions and changes for audit purposesIII. Additional Job FunctionsProvide backup coverage for dispatch operations during absences or peak periodsSupport training of new routing team members on Omnitracs platforms and company proceduresParticipate in continuous improvement projects to enhance routing efficiencyTest and provide feedback on new routing software features and updatesAssist with special projects such as route restructuring, new service area launches, or seasonal planningAssist with New hire training on routing softwareQualifications•3-5 years of experience in routing, dispatch, logistics, or transportation coordination•Proficiency with routing software (Omnitracs/Roadnet experience Required)•Strong attention to detail and ability to manage multiple priorities simultaneously•Excellent problem-solving skills with ability to make quick decisions under pressure•Effective communication skills, both written and verbal•Basic understanding of DOT regulations and commercial vehicle operations•Proficiency with Microsoft Office Suite and cloud-based applications•High school diploma or equivalent required; Associate degree in Logistics, Business, or related field preferred